Downpay: Partial Pay & Deposit

Using this app has been seamless and when I don't know HOW...they are quick to respond and help you thru the process. Defiantly a big help to the small business who want to collect down payments until they are ready to ship.

I sell photography workshops with a deposit and final payments due 60 days before the start of the event. I tried many different apps before settling on Downpay as I was trying to save a buck hoping one of the free options would work. In short, they didn't meet my needs. Downpay is the only one that has every feature I needed. It works seamlessly and now I can't imagine not having it. I was spooked by the transaction fees at first, but if you reach out to them for a custom plan they will create a plan that works for you at a reasonable yearly rate with no transaction fees. Support is very responsive as well. Stop looking around, this is the app you want.

We started using Downpay about a week ago to run a free trial promotion, having customers put down a deposit for shipping. We are really happy with the app's functionality and customization options. Support has been incredible! We ran into a couple minor issues because of the way our theme is customized and Diana and Denis and team have gone above and beyond to jump in and help us figure things out. It's been a great experience - highly recommend!

Fantastic! The set up was easy and smooth. Diana was able to answer all my questions and walk me through the details of set up. We're launching a pre-sale for a brand new product and asking customers to submit a deposit to secure their items. Downpay has all the features, infrastructure and integrations we needed. Very well built product. Thank-you!

So far, this app is just what we needed! We offer florals for weddings and other events, and this app allows us to take a deposit at the time of booking and remaining balance closer to the event date. Too soon to know for sure, but we are confident this will help increase our bookings.

Diana was so incredibly helpful in getting the app all set up for us and making sure the wording accurately reflected our specific payment schedule, and helped us find a work around so we can have a payment due X amount of days before shipping/delivery (rather than X amount of days after deposit). She made us feel like we could come back for anything else we needed help with, which is very much appreciated!

We found it! An app that did exactly what we needed. With so many apps in the store it's hard to find a great solution that is backed by a team that is so helpful. Inevitably you will need support (that's Shopify and themes working with apps and getting everything to play nice), and each time they have been so responsive and helpful, even recommending other apps that will help our store! Thanks Team! :-)

The app was fairly easy to setup. I had a few issues with how to take payments but I sent a chat request to their app team and Diana responded within minutes. She offered me some great options and even found a bug in my store that was causing the problem. No app is perfect but awesome customer service makes all things work out in the end. Diana and Dennis are that awesomeness.

Great product, great support, and flexible development!

I provide the so-called Try Before You Buy service. My business model is a process like this;
The customer pays a rental fee to try the product, and if the customer decides to purchase it after the trial period, the customer pay the remaining balance, and if the customer does not purchase it, the customer returns it to my store.

Before using Downpay, I provided this TBYB service through a partial payment app. The risk of theft is always present, and several stolen transactions have actually occurred. I started looking for an alternative app and found Downpay.

As a result, Downpay was a great app for me.

Downpay can split a customer's payment. The customer promises to pay the full amount at the time of the first payment, only pays the down payment, and I can collect the remaining balance at my convenience.

We can make multiple down payment groups. Define a down payment group and select which products belong to that group. I have created more than 10 groups. It would be nice to be able to manage more easily.

By using pre-authorization, we can ensure that the remaining balance is collected. This is a big advantage over partial payment apps. Please note that the authorization period is 7 days (168 hours).

Also, the development cycle is fast. Hypehound always listens to customer feedback and actively incorporates it into Downpay. I feel that they value app users very much.

I restarted my TBYB service by Downpay and am currently satisfied. The risk of theft is greatly reduced.
It has also increased sales by making the purchasing process clearer for customers.

If you prodive TBYB that charges a trial fee like mine, Downpay is the best app I think.

Lastly, Diana provided excellent support. I really appreciate her. And thank you for providing the world with such a wonderful app!

It seems like the functionality would work, but there is no cart level option for the pre-order, only on a product specific basis. It didn't serve me needs because of this.

Wow! The customer support alone is worth using this app. Diana and Denis have helped us think through resolutions for our specific use case, which is taking partial payments for group trips on a travel site. Our main sticking point was needing to be able to set a specific date for the remaining payment to be made that wasn't tied to the original purchase date. DownPay has solved that issue! The app isn't overly engineered, and the integration and training process has been streamlined and simple. We tried multiple other apps before landing on DownPay. I would definitely recommend this app!