Custom & Draft Orders For POS

Hi Team,

We have been using your app, "Custom and Draft Order for POS", on our store for the past three months, and it has been working seamlessly for our needs! We truly appreciate the functionality it offers.

To further enhance its usability for our business operations, we have a feature request that we believe would be incredibly helpful.

Context:
We operate a pet clinic using Shopify POS while managing our backend operations with a separate Practice Management Software (PMS). The PMS is used to create appointments, assign necessary services (e.g., grooming, consultations), and add relevant products (e.g., medical items) to the appointment. Once the appointment is completed, we generate a draft order on Shopify, and your app helps us search for and load the draft order into the cart.

The Challenge:
When a customer visits with two pets, we create two separate draft orders (each associated with a different appointment). At checkout, however, this requires us to process two orders and two separate payments, which is cumbersome for the customer.

Currently, if we add one draft order (DO1) to the cart and then attempt to add another (DO2), the system replaces the customer and items from DO1 with those of DO2.

Feature Request:
We’d like to request a feature where:

If DO1 is already in the cart and we navigate to DO2, we should have the option to merge DO2’s items into the cart, keeping the customer details from DO1 intact.
This would result in a single cart containing the customer information from DO1 and products from both DO1 and DO2.
This feature would significantly improve our checkout process and enhance the customer experience at our clinic.

Thank you for considering this request. We look forward to hearing your thoughts!

Solid App, Solid team behind the app, fully recommend it. We switched to Shopify POS last year, we do about 100 Watch repairs a week and found this app based on the recommendation from someone at Shopify, it did about 75% of what we needed. I emailed there support with the small changes that would have made this app perfect for how we do repairs, they implemented the small changes like a search bar, were excellent in communication and even though it was a few months (During Covid) as soon as they implemented the updates they emailed me to tell me what they did.

App converts all items from the draft as custom sales when retrieved on the POS. Months of inventory mistakes to fix because of that issue...

Our retail store takes custom orders. We create a draft order with the customer. Up until now there was no way to pull up the draft order in our POS to accept payment when the order was picked up. We had one small glitch getting started but customer support was prompt and had us up and running in no time.
Great App!

Overall really good app, but trouble with customer service and taking for every to respond. App says error in fetching subscription, so we can not get to our all ready created draft orders. Still cant get any help hours after sending email to support.