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Exclusive customer support. Easily solutions, good prices and everything works perfect. I strongly recommending this app for all Digital orders, license keys order and many more. You will really like it!
Used this app to publish my e-book, it is working perfectly & customer service is super responsive. Thank you!
Great service, my problem was solved within minutes. Very fast response and solution, what to say more..
Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and when complained initially, when complained again after being charged for the month, got a rather condescending response completely irrelevant to what I was talking about, clearly not reading what I was saying. Have since moved on elsewhere as the support response and lack of has put us off.
Hello,
We analyzed all the Live Chat conversations and saw that all your questions were replied to and taken action in just 30 seconds. We checked the day that you told about a down whole day but all the files were sent in the same day within minutes. We are very sad to see your review after stating the system was down and demanding a free month gift even after you continued to use the app after this period. We are working very hard to deliver all digital files 7&24 with all high cloud server costs, this is why it cannot be free with the size of your files and transactions. We are always here to help you and assist you to deliver your digital files. Wish you understand the situation and use our app in the future.
Best Regards
DrDownload Team
I've had a few issues with the downloads button and the mail but they are alle resolved by the great support!!!
I intergraded this app in my Shopify Store and it works great with my website. Thanks DrDownload. Customer Service is great also
so far seems like a better fit for my dotcom than the previous download app I was using. tech service was great while I was setting up, however, I'm still waiting on a reply for my latest issue.
one thing I wish this app had was the ability to see a list of products, and a list of uploaded files at the same time. I had over 100 products that I had to keep switching from the upload wizard to the product page and back. As well, I had most settings that stayed the way I wanted for every listing, but another setting (the 72 hour download window), I had to keep changing to zero for every file. beyond these issues, I like the ability to upgrade in the future, the price is decent, and the app has the functions I wanted to integrate for my customers.
This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!
Hello,
Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you.
Best Regards
DrDownload Team