评论 (28)

整体评分
3.9
每个评分等级的数量
  • 82% 的评分是 5 星
  • 7% 的评分是 4 星
  • 0% 的评分是 3 星
  • 4% 的评分是 2 星
  • 7% 的评分是 1 星
2021年9月18日

Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and when complained initially, when complained again after being charged for the month, got a rather condescending response completely irrelevant to what I was talking about, clearly not reading what I was saying. Have since moved on elsewhere as the support response and lack of has put us off.

Baby Care Advice
澳大利亚
大约2个月 人在使用应用
Halley Software LLC已回复 2021年9月24日

Hello,

We analyzed all the Live Chat conversations and saw that all your questions were replied to and taken action in just 30 seconds. We checked the day that you told about a down whole day but all the files were sent in the same day within minutes. We are very sad to see your review after stating the system was down and demanding a free month gift even after you continued to use the app after this period. We are working very hard to deliver all digital files 7&24 with all high cloud server costs, this is why it cannot be free with the size of your files and transactions. We are always here to help you and assist you to deliver your digital files. Wish you understand the situation and use our app in the future.

Best Regards

DrDownload Team

2022年6月6日

This app isn't performing well, I have just installed the app but it won't open. I have Immediately uninstalled it!

S3ART Store
西班牙
19分钟 人在使用应用
Halley Software LLC已回复 2022年6月7日

Hello,

Maybe your internet connection was lost temporarily at that time. Could you please try again? Could you please use Chrome browser and inform us if you have any problem? We are always here to help you.

Best Regards

DrDownload Team