Drip Ecommerce CRM

Drip Ecommerce CRM

by Drip

Personalize multi-channel customer journeys at scale

4.3 of 5 stars(20 reviews)

Collect and use customer data

See what people do across your website and marketing channels, then use every ounce of insight to create highly targeted messages.

Personalize every experience

Personalize each customer experience based on the actions they take to build meaningful relationships that make your store stand out.

Engage beyond the inbox

Reach and engage with your customers across all your marketing channels. Deliver custom campaigns from inbox to social media and beyond.

About Drip Ecommerce CRM

Shopify stores stand out with Drip Ecommerce CRM

Shoppers crave authentic and meaningful relationships with online brands. Today, the decision to buy is based less on slashed prices and more on the experiences they have before, during, and after they purchase.

People notice when brands don’t remember them, what they buy, and what they like—but you can bet they won’t forget the online stores that give them an incomparable customer experience from day one.

Recognizing, remembering, and personalizing the customer journey drives repeat purchases, LTV, and long-term loyalty. After all, when Shopify stores show more customer love, the more customers will love them back.

Understand your customers better

Drip gives Shopify stores the ability to collect, organize, and use every ounce of customer data across your marketing channels. From page visits and email opens to ad clicks and cart adds, gain clarity around customers in every part of their journey.

The data gathered in Drip is the starting point to precise segmentation and personalization—the stuff your customers are looking for when it comes to shopping.

Use customer data to apply:

  • Tags that help you quickly see how a customer interacts with your store
  • Custom Fields for truly nitty-gritty personalization
  • Events that track every click, purchase, and real-life action

Personalize every step of the journey

Ecommerce stores stand out from the competition when they provide personalized experiences. Use Tags, Custom Fields, and Events to create automated Workflows that respond to customer behaviors.

  • Send emails that speak to the nichest of niches
  • Make behavior-based automations that ensure your most relevant campaigns are in play
  • Use dynamic content to display product recommendations, discount codes, and top-selling products specific to each customer

Engage in meaningful, authentic ways

With Drip ECRM, engage with customers in the right place at the right time with the right message. By integrating with and gathering data from your marketing channels, Drip empowers Shopify stores to create full-color campaigns. Build on your customer relationships no matter where they are, from the email inbox to text messages to direct mail.

Analyze and optimize every strategy

With every campaign you create, Drip provides clear insight into the metrics you care about. Understand where your revenue is coming from, what’s working, and where you can optimize.

  • Automatic revenue attribution helps you understand what’s making money so you can make decisions
  • Dashboards in Drip show you must-have engagement metrics and revenue details, such as revenue per person, for your emails and workflows
  • Workflow split testing makes it possible to see which combination of engagement and channel.

Integrates with

  • Facebook,
  • Drift,
  • Privvy,
  • JustUno,
  • FOMO,
  • Textiful

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


Pricing increases based on number of people.

  • Segment based on browse & order history

  • Automated customer journeys

  • Easily create beautiful emails

  • Multi-channel A/B testing

  • Unlimited users

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    80% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    5% of ratings are 2 stars
  • 1 of 5 stars
    10% of ratings are 1 stars

Most recent reviews

The Elegant Bar

The app works great. The best app I have used so far. 4 stars because they can improve on notifications to the account holders when there is an issue. I am told the team is working on it. Hopefully, they will get this resolved soon. Highly recommend using this app.

Developer reply

July 2, 2020

The Elegant Bar - I'm sorry you did not receive our notifications, and we understand this situation is frustrating. We are reaching out to your updated address to review the suggestions we provided for improving your deliverability and avoiding deliverability issues.

Wine Cellar HQ

zero on-boarding after the sale, so if you are good with figuring it out on your own go for it. I hear really good things so I'll keep pushing forward. It's been very frustrating.

Developer reply

July 2, 2020

Wine Cellar HQ - thanks for the candor. We really want to help you get set-up and experience the value of Drip. We recently updated our on boarding guides, but you may not have received those. That's on us - we are fixing that, and in the meantime we can provide some additional personal onboarding assistance. Please see your email and find a time for onboarding support that works for you.

Imperial Blades Wholesale | Oscillating Blades | RidgelineTool.com

This is the most impressive email marketing tool I have used....and I have used them all. The segmentation powers are wonderful, the email builder is elegant and easy and most important, it is powerful. The tool syncs really well with Shopify and gives some great insight to customers.

Now, that being said...one HUGE thing is missing. Customer Tags do not sync. That is a shame and would be one needed improvement. Putting that aside, Drip is where it is at.