Drip: Email Marketing & Popups , 80件のレビュー

総合評価
4.6
評価レベルごとの件数
  • 評価の85%は5つ星です
  • 評価の3%は4つ星です
  • 評価の1%は3つ星です
  • 評価の3%は2つ星です
  • 評価の9%は1つ星です
2020年2月25日

False revenue. Many workflow glitches. Overcharged invoices & no reply from billing. Not recommended

VIM Stores
アメリカ合衆国
アプリの使用期間:1年以上
2021年9月26日

Pessimi. Una volta installata, non si riesce più ad aprire e ti rimanda alla pagina di installazione- salvo impedirtelo perchè chiaramente il negozio risulta già connesso a un account Drip. Servizio clienti inesistente. Fatturazione crescente e totalmente incoerente.

MdM
イタリア
アプリの使用期間:5ヶ月
2020年8月24日

Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.

ONSEN SECRET
アメリカ合衆国
アプリの使用期間:2ヶ月
2022年2月15日

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.

Esoteric Aroma
アメリカ合衆国
アプリの使用期間:20日
2023年3月8日

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I was using omnisend trying to search for a more modern user interface and better price, but sadly this was not the right solution, I just removed it, I'm trying another solution.

UrbanWearOutsiders
イギリス
アプリの使用期間:16日
Dripが返信しました 2023年3月9日

Hi UrbanWearOutsiders

Thank you for your feedback on our abandoned cart workflows.

We take feedback very seriously and we understand how frustrating it can be when your automation is not working as expected.
While our Development team was able to quickly resolve the first issue with your abandoned cart workflow, we understand there were some roadblocks with your second workflow and we are taking steps to review our workflow templates for the best user experience.

We also apologize for the delay in communication with our Support team. After a thorough review, we found that we had sent the same-day follow-up message to the email address attached to the ticket, instead of the email address you had requested we use instead.

We have sent an additional email from our Support team today with more information.

Thank you again, UrbanWearOutsiders, we sincerely appreciate your time and feedback.

Best regards,
Sebastian from Drip

2021年1月28日

This is the least capable and stable email marketing platform I have tried and tested, and I have used ALL the major platforms. It is the poorest because of numerous bugs and performance issues involving syncing contacts, automations, and subscriber form failures. Many other issues you can read about in other comments. But what truly makes Drip so bad is the customer service. It is non-existent. I have emailed, called and messaged online a number of times and have never got one response. Please consider another platform unless your store's marketing is not important for your business.

THEY WHO DARE
アメリカ合衆国
アプリの使用期間:14日
2019年11月29日

Extremely difficult to get started instantly compared to other email service providers. It keeps directing us to this page right from the first step. https://www.getdrip.com/response

Tana Bracelet
イギリス
アプリの使用期間:2分
Dripが返信しました 2020年1月30日

Thank you for your feedback, and we apologize for the roadblock you encountered while setting up your Drip account. We're glad you were able to connect with our Support team and get your account setup.