Drip: Email Marketing + Popups

Email marketing automation + popups for ecommerce growth.

$39/month. 14-day free trial. Additional charges may apply.

App highlights

  • Up-to-date tech: works with the latest themes

  • Speed tested: low impact to your online store


4.5 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 83% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars

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6 reviews

Esoteric Aroma

Location United States
Time spent using app 20 days

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.


Location Italy
Time spent using app 5 months

Pessimi. Una volta installata, non si riesce più ad aprire e ti rimanda alla pagina di installazione- salvo impedirtelo perchè chiaramente il negozio risulta già connesso a un account Drip. Servizio clienti inesistente. Fatturazione crescente e totalmente incoerente.


Location United States
Time spent using app 14 days

This is the least capable and stable email marketing platform I have tried and tested, and I have used ALL the major platforms. It is the poorest because of numerous bugs and performance issues involving syncing contacts, automations, and subscriber form failures. Many other issues you can read about in other comments. But what truly makes Drip so bad is the customer service. It is non-existent. I have emailed, called and messaged online a number of times and have never got one response. Please consider another platform unless your store's marketing is not important for your business.


Location United States
Time spent using app 2 months

Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send us back to drip. When we wrote back to support it took them time to reply and then another billing cycle happened. Eventually, after another attempt to reach a different customer service member, we were told that they are sorry and that the issue will be reviewed. Of course, no one came back to us for a few weeks, with another billing cycle and charges made. When I finally threatened to place a dispute i got a reply and suddenly they were willing to process a credit. I wonder why they could have not done it the first time, 3 months ago. We never used the app or sent out even a single email !! Their app might be good, but the service is unacceptable.

VIM Stores

Location United States
Time spent using app Over 1 year

False revenue. Many workflow glitches. Overcharged invoices & no reply from billing. Not recommended

Tana Bracelet

Location United Kingdom
Time spent using app 2 minutes

Extremely difficult to get started instantly compared to other email service providers. It keeps directing us to this page right from the first step. https://www.getdrip.com/response

Developer reply

January 30, 2020

Thank you for your feedback, and we apologize for the roadblock you encountered while setting up your Drip account. We're glad you were able to connect with our Support team and get your account setup.