Drip Ecommerce CRM

Drip Ecommerce CRM

by Drip

Personalize multi-channel customer journeys at scale

4.7 of 5 stars(13 reviews)

Collect and use customer data

See what people do across your website and marketing channels, then use every ounce of insight to create highly targeted messages.

Personalize every experience

Personalize each customer experience based on the actions they take to build meaningful relationships that make your store stand out.

Engage beyond the inbox

Reach and engage with your customers across all your marketing channels. Deliver custom campaigns from inbox to social media and beyond.

About Drip Ecommerce CRM

Shopify stores stand out with Drip Ecommerce CRM

Shoppers crave authentic and meaningful relationships with online brands. Today, the decision to buy is based less on slashed prices and more on the experiences they have before, during, and after they purchase.

People notice when brands don’t remember them, what they buy, and what they like—but you can bet they won’t forget the online stores that give them an incomparable customer experience from day one.

Recognizing, remembering, and personalizing the customer journey drives repeat purchases, LTV, and long-term loyalty. After all, when Shopify stores show more customer love, the more customers will love them back.

Understand your customers better

Drip gives Shopify stores the ability to collect, organize, and use every ounce of customer data across your marketing channels. From page visits and email opens to ad clicks and cart adds, gain clarity around customers in every part of their journey.

The data gathered in Drip is the starting point to precise segmentation and personalization—the stuff your customers are looking for when it comes to shopping.

Use customer data to apply:

  • Tags that help you quickly see how a customer interacts with your store
  • Custom Fields for truly nitty-gritty personalization
  • Events that track every click, purchase, and real-life action

Personalize every step of the journey

Ecommerce stores stand out from the competition when they provide personalized experiences. Use Tags, Custom Fields, and Events to create automated Workflows that respond to customer behaviors.

  • Send emails that speak to the nichest of niches
  • Make behavior-based automations that ensure your most relevant campaigns are in play
  • Use dynamic content to display product recommendations, discount codes, and top-selling products specific to each customer

Engage in meaningful, authentic ways

With Drip ECRM, engage with customers in the right place at the right time with the right message. By integrating with and gathering data from your marketing channels, Drip empowers Shopify stores to create full-color campaigns. Build on your customer relationships no matter where they are, from the email inbox to text messages to direct mail.

Analyze and optimize every strategy

With every campaign you create, Drip provides clear insight into the metrics you care about. Understand where your revenue is coming from, what’s working, and where you can optimize.

  • Automatic revenue attribution helps you understand what’s making money so you can make decisions
  • Dashboards in Drip show you must-have engagement metrics and revenue details, such as revenue per person, for your emails and workflows
  • Workflow split testing makes it possible to see which combination of engagement and channel.

Integrates with

  • Facebook,
  • Drift,
  • Privvy,
  • JustUno,
  • FOMO,
  • Textiful

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 14-day free trial

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.


Pricing increases based on number of people.

  • Segment based on browse & order history

  • Automated customer journeys

  • Easily create beautiful emails

  • Multi-channel A/B testing

  • Unlimited users

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.7 of 5 stars
Based on 13 reviews

  • 5 of 5 stars
    92% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    0% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    8% of ratings are 1 stars

Most recent reviews

Tana Bracelet

Extremely difficult to get started instantly compared to other email service providers. It keeps directing us to this page right from the first step. https://www.getdrip.com/response

Developer reply

January 30, 2020

Thank you for your feedback, and we apologize for the roadblock you encountered while setting up your Drip account. We're glad you were able to connect with our Support team and get your account setup.

Ross Street Roasting Co.

I've been using Drip for over 4 months now, and I'm in love. I was able to get valuable automated flows running in a few days that have consistently driven sales for me, as well as giving me easy and quick ways to send out broadcast messages to my customers - using fantastic filtering/targeting criteria. And when I've needed support, the Drip team is always ready in the Live Chat - and they're super nice to talk to while quickly helping me solve problems or challenges. Can't recommend this app enough - More than worth it!

Developer reply

January 9, 2020

Wow, Ross Street Roasting Co., the feeling is mutual. We love it when our customers get the most out of using every feature in Drip and have great experiences with our Support team! Thank you for your review.

Ippodo Tea USA & Canada

Drip has been good to us. Very clean and effective email management. Absolutely amazing customer support that's always there for you. Thank you!

Developer reply

January 9, 2020

Thank you, Ippodo Tea, for the review. We love providing melt-your-face customer service via chat or email!