Dripshipper: Coffee & Tea

As a new start-up coffee online store, I ran into problems with them not printing my labels professionally. I followed instructions per their requirements and when it came to upload the files they were not accepted. I then had to contact my designer to adjust per their pixels which were accepted by their system but when printed, it looks horrible. I tried to contact them to find a solution, their answer: upload them again. They did not offer an alternative solution such as heres an email please email them. I didn't even get an email letting me know that the labels were not going to be printed right because of the resolution. What kind of help is that? Where is the quality control? Does it not come to their mind that if a label is printed at bad quality and ask themselves, you know what let me get a hold of this company and offer a solution?...I will be canceling my business with them. Not worth spending $30 a month for lousy business support. Thank you for putting more distrust on my few customers I have.

Dripshipper is not just a great app to help any coffee enthusiast create their own store and unique brand, but they also provide a ton of support and strategic guidance to help you scale your business. You get a great team behind you!

First time user. Placed a test order and was wondering if you ship directly the consumer or to the shopify-distributer for them to ship?

I don't know about you guys but besides anything else, this app is useless as it does not generate any sales or attract any customers. I think I will no longer use it. I've been using it for over 2 months now and received over 1.5k traffic into my store. Besides the family/friends the number of real customers is one. The app is a waste of money.

This app is amazing, the shipping is super fast. I've used it for about a month now and finally got my first sale! Dripshipper saved me hundreds of dollars probably even thousands in inventory(By not having to buy my own product and packaging). If you're just starting out with your coffee business I would recommend using Dripshipper.

Daniel is an angel! I can't begin to explain how helpful he was. I was having issues with my website that was created for me by a third-party company. I had been speaking with them for days on how to fix the error, to no avail. Then, I suddenly stopped getting contact from the company.

I decided to go onto my app and see if I could possibly get in contact with my dropshipper, Dripshipper (such a clever name). I started speaking with one of the other wonderful ladies at your company and expressed my frustration with the whole process. She was so eager to help that she sent my concern over to Daniel. To be honest, I was afraid that I still wouldn't get to the bottom of what was happening with my site.

Within speaking with Daniel for only a few minutes, he quickly fixed the problem, just like that. I have been looking for help for days and he solved it immediately. My mind was boggled. He was so helpful and answered the trillion other questions that I had. He never seemed impatient, annoyed, or rushed. He took his time and explained everything to me. I am so happy to be able to work with him. I wish I could write 10 more reviews. All this to say that my site is now up and working. Yay!

If you are looking for a great company to assist you in selling coffee, look no further than Dripshipper! Thanks a million, Dan!

Just getting started with this, so I will review again in the future. So far a positive experience, the support has been great. Wasif was quick to respond and did a great job sorting out an issue I was working through.

With huge potential to be 5/5 and one of the dominating apps on the market. I have a lot of faith in this app and have been told there are some updates addressing my cons in the next few weeks. I'll update my review when and if this occurs. The most important required change is to improve the private label system. This is the main selling point of the app and it’s far from adequate.

Pros:
- 1 of the 2 employees (it seems there are 2 public employees who put their name to customer service/articles at least) offers great customer service with fast response times, adequate English and makes genuine attempts to answer the question. The other is horrible. Feels like a cheap outsourced agent being paid $1/hr. Fails to understand English, does not read your full message. Think Aliexpress service.
- Once custom labels are integrated better, the current pricing is great. Currently, it's not fantastic, but wouldn't say it's awful either.
- Easy to import products
- A huge range of products
- Shipping cost already included into all products at all weights to keep things simple
- Dev offers multiple diff apps to dropship e.g. also does beard care, jewelry and pop apparel. This could mean the audience/$$$ potential is greater for the dev, meaning we may expect better updates with a greater financial incentive to the dev in the future.
- SKUs seem uniform and clean

Cons:
- Free labels are ugly (though 2 of them out of 6 are passible though makes the entire business difficult and will increase your ad spending). Free labels also should have more options e.g. it shows 12oz on the package, but what if the customer changes the bag size to 1LB? What if they change their grind? If the photo isn’t changing, some customers (from my years of e-commerce experience over multiple stores) some customers feel their product isn’t correct.
- Paid labels are super limited e.g. to add 1 single flavour of coffee, each variant needs both a separate label and a separate product page. If you want to offer a Caramel coffee, with aa 12oz, 1lb and 2lb option, that's 3 separate product pages. Impossible to add a drop down box like any normal website.
- Uniform descriptions (most product descriptions are different from the rest, meaning the user has to re-write them all from scratch
- Little info on each product, including if I check the 2 suppliers Dripshipping uses
- Product weight isn't correct on import meaning shipping costs are incorrect. This requires user has to manually add them all (and guess at that given we know the product weight, but not the weight of the label, packaging etc.)
- The pricing model is not well thought out. Usually it becomes cheaper when buying in bulk, but this is random. Sometimes it's cheaper per gram, and then sometimes it's more expensive as you go up the weights (in terms of the cost to us and the RRP). This needs to be thought out properly.
- FAQs are all horribly written, needs to be re-written by the dev or outsourced to someone more competent (hell, I'll even do them in exchange for a discount on my app cost). More FAQs in general are required.
- Product names are not uniform e.g. “12oz” and “1 LB” are not written in the same fashion. These tiny details show a lot of the work was rushed or written by someone with ESL. Requires more polish.
- Advertises as able to ship globally, but we all know no one is paying internationally shipping rates on items like 12oz coffee. It costs $20-$30USD to ship anything outside of the U.S. No one will pay $50USD for a 12oz bag of coffee including shipping. This is a gimmick (though the shipping costs of course are of no fault of Dripshipping)

I update my review again. The misunderstanding was clarified and they gave us the opportune information to solve the problem. We continue with this App. Customer service is working very well and the product is very good. Thank you

Though I've only been using this app for a month it functions well and, more importantly, the humans behind it are very helpful when I've had questions, and seem eager to help me grow my subscription business in support of the transitional ministries I manage here in central NC.