Dripshipper: Coffee & Tea

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all ...

Good coffee, good product idea generation. Need to work on private label option, but customer service is solid and helpful.

Thanks!

Support is fantastic, the products are great! The integration was seamless! I am glad to be working with Dripshipper!

Great business model in theory, just no meat on the bone with the prices. The cost per 12oz. bag is almost $14 landed, which means I need to charge $19 to make $5. That margin is simply not sustainable or scaleable. There's not enough room in their pricing structure for me to offer free shipping to my customers without losing money on every order - let alone room for a reasonable marketing budget ...

Terrible customer service. Never answering emails and they give us any suggestion about shipping cost and products details.

The process and customer service was a breeze just waiting on my sample to finalize the review

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.

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The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...

But, ...

I gave them a 5 star review as I truly enjoy coffee and I wanted to share the coffee experience with my customers. My online shop also sells print on demand cups and mugs. I received prompt service via email. As for the monthly fee, it is reasonable as the company need to make a profitable business. This is just part of the cost of doing business in any market whether it is online or brick and ...

I love it. Products are good, shipping is fast, and mostly, backend team is very supportive in all need.

Great customer service and very easy to work with. I was having issues with providing payment options. They were so kind as to guide me directly through a zoom call.