Dripshipper: Coffee & Tea

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all but $50 of it. I've spent about that much on advertising. I don't know if Dripshipper processed those orders or not. I emailed them explaining what's going on. So if they aren't cancelled, I'm going to be paying for coffee for whoever getting free coffee.

Terrible customer service. Never answering emails and they give us any suggestion about shipping cost and products details.

UPDATE: Heard back. At least got a substantive answer about the problems our customers having. There is so much potential here. I hope they can improve customer service; we want to stay with them because of the things they do well.

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The logistics are decent. What we give up in profit margin, we get back in services that allow us to focus on brand building and marketing. BUT...

But, Dripshipper Team, your communication when there’s a problem or when one of our customers has a problem has been awful. Please, please, please start taking OUR customer service issues more seriously.

I’m not going to go into the specific problems here, because I respect you, appreciate you, and want you to succeed. But go look at our recent chats and your responses. It’s as if you just don’t CARE what our customers are experiencing or how that might affect our brand.

Your most recent reply was beyond apathetic. It’s clear u didn’t read our entire message. And this responding 24 hours later crap...we’ll, I just don’t see how we can have a successful long-term relationship without more serious interaction.

I hope u see this and respond. I sure can’t get good answers or satisfaction through the app.

Even so I gave u three stars instead of one, because you do many things well.

The concern for me is that your customer service is MY weakest link.

Great business model in theory, just no meat on the bone with the prices. The cost per 12oz. bag is almost $14 landed, which means I need to charge $19 to make $5. That margin is simply not sustainable or scaleable. There's not enough room in their pricing structure for me to offer free shipping to my customers without losing money on every order - let alone room for a reasonable marketing budget. In my experience with dropshipping, you need to leverage every single offer, up-sale, and coupon you can. Unfortunately, their prices simply are too high to make this work.

Cant install the app..... why ?

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

If you are the application owner check the logs for more information.

This application is a wonderful idea and will be a serious money maker if it's improved. However, at the moment it is only seriously disappointing. Currently, you need to make one of two changes. First, you could change the price to reflect the service you provide. Or, provide WAY more options for a more professional private label program.

The application itself is very much not user friendly. Further, the payment system seems greedy and certainly not worth the services it currently offers. If you’re going to require a payed subscription, why do I also need to pay to upload my own logs and access product photos? Why would I pay for a fairly pricy subscription, only to have to pay for all the services which the subscription clams to offer a second time?

There is a lot of potential here. But I think the packaging needs to have WAY more options. Then entire point is to allow for private labeling, yet you don’t allow for real customization of the packaging. At present, you only allow a small logo to display on an otherwise unchangeable bag. As a result, it seems cheap and unprofessional. That said, that’s fine given the fact that this is the only application like this in the Shopify marketplace. However, if your priced like a premium app, you should also preform like one…

I hope this app to go for free in the future

If your trying to build a brand steer clear of this app. The packaging options are pretty much limited to a custom label. This is the only coffee app I've been able to find on Shopify. Your better off doing some research and finding a company that will partner with you to provide a much better package. First impression are everything. A generic bag with a Custom label slapped on it is not worth lowering your brands perceived value.

Horrible customer service. Not worth the time getting a business started when no one can answer simple questions. No information about the quality of the products is given.

***UPDATE*** Within a few minutes of this review being written, I was contacted and my questions were answered.

I'm pleased with the app so far and Danny is very responsive to questions. I think it has so much potential to be a great dropshipping tool in the coffee niche.

I'd like to see more features implemented, such as custom labels and international shipping (they are working on it). I'm not selling yet, just getting started so I cannot talk about the coffee quality or customer feedback.

I'd like to see descriptions improved. They are very short and do not offer sufficient information. Knowing about the bean quality (AA - AAA and so on), process (hand-picked, sun-dried, washed, etc.), caffeine levels and variant recommendations for customers who have no idea (light, medium or dark roast depending on the type) would make things easier. Mockups are also much needed!

Overall a good app and I hope it will keep improving. Cheers.