Dripshipper: Coffee & Tea

The product tastes amazing and the packaging looks great too! I love the fast shipping and the variety of coffees. $25 a month is a fair price for such a nice service. My only wish is that we move towards more environmentally friendly packaging.

Cant install the app..... why ?

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So far so good! We've ordered our samples and are in the process of getting our coffee shop up and running. Customer service has been incredibly responsive through the whole process.

Update-7/72020

Customer service is not that great. I hate that you cannot speak to anyone on the phone. They need to make this available as well. An agent & I were going back and forth for more than 3 days. We could have got this resolved if the customer service responded spot on. There were 3 things I noticed in this past month. 1. Shipping time is too long 2. Labels are handwritten & messy looking 3. Sometimes your customers may receive another brands coffee.

1. Shipping started out great but, then it became longer than the 3-5 days. It took one of my customers at least two weeks just to receive their shipment. She ordered on 6/20 & she still has not received her order. It is now 7/7/2020. Also, my daughter ordered some coffee & I ordered the next day, we live at the same address but, my shipment came before hers. Her order was fulfilled after mine. Orders should be processed in order they were received.
2. My labels have been typically color labels but, one of my shipments I received a black & white label that was handwritten & looked like it was the last label out of the printer. That is not good business at all. I had no idea there were handwritten labels anywhere.
3. Production screwed up & one of my customers received another company’s shipment. I am glad it was not a total stranger that received this package. What if they would have posted this on their social media? I hope my customer receives the items they ordered in a more faster shipping time. He ordered on 6/16 & it was delivered on 6/26. I do not see a new order in my store at all.

So far everything runs smoothly. I like the quick shipping & the automated fulfillment. I wish you sold more than coffee.

I used this fantastic product to increase my sales and productivity. I have just started and have had many business offers

The support I have received thus far has been excellent. Everything is transparent and easy to understand. My only suggestion would be more label options (perhaps in color) and possibly better coffee information (exact sourcing information). Other than that, its an awesome app! Bravo!

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www.sevenseascoffeeco.com

My wife and I are learning about the coffee business and are currently building our coffee brand with Dripshipper . The customer service is excellent and we look forward to continued growth and future success.

Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm at the computer or phone everyday anyway
ON June 6th: On Thu, Jun 6, 2019 at 03:30 PM, "Customer service" wrote:
I am sorry if you feel that we have wasted your year and money. Our production team is still trying hard to keep up with all the backed orders for several weeks of delay. DON'T EXPECT 3 DAY PROCESSING.
ALSO, DON'T EXPECT THAT THE COFFEE YOU WASTE YOUR MONEY ADVERTISING WILL BE AROUND WHEN YOUR CLIENTS ORDER IT AND THEY WON'T TELL YOU UNTIL AFTERWARDS!!! "I hope this email finds you well. The order for XXX cannot be fulfilled due to unavailable coffee which are Cameroon and Burundi. "Uganda", "Burundi", "Honduras", "Rwanda", "Cameroon", "Bolivia", "Mexico" are discontinued at the moment until further notice. Kindly let us know which coffee should we substitute it with so we can process the order. Also, the main company is out of Timor, so They just might let you know they're out of that AFTER your customer orders it. This company has been a royal headache for a year and don't think for one second they care about you and how hard you've worked to promote THEIR business. There are other private label coffee companies out there. Don't be conned into thinking this one is turn-key ... It's NOT!

So far I like the App and the orders have shipped out quick. Coffee is great quality. But, I haven't gotten tracking info for/to my customers. I can't find in the app where to verify the settings , and their customer service closes at 4pm. I don't see an email help or contact info. Why can't I send an email for help? If I can, put it in the app where I can see it. Only a chat box that closes at 4pm. Or for an extra fee, I can have extra support. Wow :(

I appreciate Dripshipper for the ease of use. I do wish it was easier to create our own labels and flavors and work with the roasters. The roasters ship quickly, but I can't add my own touches to the shipping. Roasting and shipping myself would be a better way to go to create a better experience for our customers. But I am happy with Dripshipper and the ease of getting started. Thank you!