Dripshipper: Coffee & Tea , 리뷰 292개
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Simple setup, TERRIBLE support. They seem to only offer chat support - there's no way to contact an actual human. So now, my best customer is stuck without the coffee they ordered A WEEK ago and I will likely lose them as a customer. This app is close to worthless...
Thank you for your review.
The issue you are having is because the order was not paid for until 7/16, so that is why it hasn't shipped yet. All our orders ship within 3-5 business days from when the order has been paid for. We don't start processing shipments until cost of goods sold have been paid for.
We have full-time reps available, but are typically only open during regular business hours of 9am-5pm M-F EST. Which is why we did not respond to you last night.
We will put in a request with production to expedite your order to hopefully help.
Great customer service and very easy to work with. I was having issues with providing payment options. They were so kind as to guide me directly through a zoom call.
Awesome product and automation set-up. Great and responsive customer service. While they do have some improvements to make in their production of the product itself, it's hard to argue against the convenience and zero inventory it provides.
Really appreciate the review. Thank you so much!
very happy so far great communication with very attentive staff, app is very easy to use, nice variety of product.
When tagging a pic on Facebook to promote Halloween coffee mugs and Pumpkin Spice, it turns out Facebook algorithms think the coffee is out of stock. It isn't. Pumpkin Spice out of stock in October makes no sense, FB. Dripshipper was on it right away because like me, they get that customer service is paramount. People over algorithms!
Hi there! Pumpkin Spice is not out of stock. I’m not quite sure why Facebook would display that, but we are more than willing to help get your Facebook settings corrected so it doesn’t show out of stock. Thanks!
Excellent customer service with very timely responses. The App is easy to use. Looking forward to building a partnership with them for the expansion my store!
If you are looking to join the coffee business then Dripshipper US Dropshipping is the way to go. I really love the amazing fast customer service they have.
The tech support from Dripshipper is awesome! Very impressed with Dripshipper!! Looking forward to a great business relationship with them.
Very interesting App, especially for the sale of a personalized coffee; the product, tried on several occasions, is of high quality and has a wide choice. The documentary material of the product sold should certainly be improved, in order to offer customers more detail. In particular, there is no useful documentation for some new proposed cafes or poor descriptions...a little bit. In any case recommended company because it allows you to create your own personalized brand...perhaps more freedom in the choice of labels would not hurt.
Thank you for your review!
Love it when we have a happy merchant!
I hope you can check out our custom labels feature where you can upload a label of your design.
If there is anything else you could need, please feel to reach out to us via live chat inside the app.
Saludos. Recomiendo esta app han sido bien responsable en los envios de los cafés a mis clientes. ..
¡Hola! Puede enviarnos un correo electrónico a support@dripshipper.io