리뷰 (321)

전체 평점
4.5
평점 수준당 개수
  • 평점의 72%가 별 5개입니다
  • 평점의 9%가 별 4개입니다
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2024년 4월 21일에 편집됨

Danny sent me a generic email asking for a 5 star review. I replied and asked what I'd get. Customer Service outsourced to a foreign company to save a dollar, responded, we don't give anything.

I'll simply be honest. I'll be fair and leave 2 stars for the automated order process Dripshipper provides.

As I explain further below (and this is the most important paragraph you'll ever read), in this ...

Specialty Grade Coffee
미국
앱 사용 기간 3개월
2020년 7월 8일에 편집됨

Update-7/72020

Customer service is not that great. I hate that you cannot speak to anyone on the phone. They need to make this available as well. An agent & I were going back and forth for more than 3 days. We could have got this resolved if the customer service responded spot on. There were 3 things I noticed in this past month. 1. Shipping time is too long 2. Labels are handwritten & messy ...

Coffeeur
미국
앱 사용 기간 거의 2년
2022년 9월 6일

The app is easy to use, but from a business standpoint it is not viable. 1. The profit margins are too tight. As other users have noted, the bags are roughly $13/each, meaning you have to charge $18 to make $5 on each bag. That doesn't include the $30/mo membership or shopify fees/taxes. 2. Making custom labels with Dripshipper is not efficient. There is suppose to be a "24 hour turnaround" to ...

Hyzer Drip Coffee
미국
앱 사용 기간 대략 1년
답글 The Doughty Organization개 2023년 1월 27일

Thank you for your review.

I wish we could've provided you with the experience you were looking for!

Just a quick breakdown on the cost of the coffee:
1) Unlike store-bought ...

2020년 1월 23일

Had big expectations for this app. Unfortunately, it has not lived up to it. I have had a few orders that shipped late. I can't justify the $25/ month for so so service. It would also be nice if they had samples for customers, though they tell me that is coming soon. The free labels suck in terms of design. It is boring and that is no way to build a brand. I have not tried the paid labels due to ...

Wake Em' Up Juice
미국
앱 사용 기간 11개월
2021년 2월 22일에 편집됨

I love the app! But CUSTOMER SUPPORT is NOT GOOD. This hurts as a beginner in this line of business.

Quazaam Coffee
미국
앱 사용 기간 11개월
답글 The Doughty Organization개 2023년 1월 27일

We've made some big changes to our customer support team. Thank you for your feedback.

2019년 12월 6일

Easy to use app, however my first order was to a UK customer and the shipping was 24 dollars........ Which wasn't clear on their website anywhere I ended up spending 13 dollars out of pocket to send this to my customer. When I contacted them regarding this their response was "We don't control the courier shipping cost" well..... in Drop Shipping the Shipping part.... is pretty important, bad ...

Drip Pot Shop
캐나다
앱 사용 기간 5개월
2021년 2월 22일

Joined recently (Jan2021?) and not the easiest App but easy enough to setup Custom Label and product in store. Cons-- I do not like how the product image posts in Shopify (you will see --very low-end presentation). Cust.Srvc is decent to horrible range -- 3x sent emails, questions, comments and always get short msg's back.. sometimes not even fully addressing my questions. Is this because i am on ...

DiademNYC
미국
앱 사용 기간 2개월
답글 The Doughty Organization개 2023년 1월 27일

I'm sorry the coffee didn't live up to the quality we strive for.

I hope the best for you and your business.

Thank you for your review.

2023년 3월 9일

I would not do business with them. They will secretly charge your card and send an email saying a customer just orderd. They did this to me even though i did not have single product in the store yet and the store also was not open for customers to browse or purchase. They did refund me but could not answer as to why this happend, i do not trust them very poor.

Jupiters Coffee Daze
스웨덴
앱 사용 기간 대략 2개월
답글 The Doughty Organization개 2023년 3월 9일

Thanks for bringing this to my attention. We only match directly to store SKUs.

We certainly would not want to ever maliciously charge a merchant. That would not work out ...

2022년 8월 21일

Great business model in theory, just no meat on the bone with the prices. The cost per 12oz. bag is almost $14 landed, which means I need to charge $19 to make $5. That margin is simply not sustainable or scaleable. There's not enough room in their pricing structure for me to offer free shipping to my customers without losing money on every order - let alone room for a reasonable marketing budget ...

MotorsportMaps
미국
앱 사용 기간 8일
답글 The Doughty Organization개 2023년 1월 27일

I'm sorry our business model isn't what you're looking for and our margins are where you need them.

Our coffees all come with free shipping, so hopefully that was already ...