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There's good and bad to this. The good is they take care of the shipping(free US), inventory and put your logo on their coffee. The bad, the cost! Unless you have a way to convince people to pay more for their coffee or sell these like hotcakes you can not stay above water financially. Speaking of staying above water..the competition in this market be warned is both SATURATED and TOUGH. People are starting their own coffee chains, some guys are already well established and even if you spend alot of money and effort into this people still may not buy vs them. If you have a GREAT plan and find a way around this, great! but..don't count on it. I myself wasted money on this venture infact I'm getting out of it now. That doesn't make the app bad and it's not all there fault but their cost complicated my business plan.
The live support it's fast and helpful. Also a really good idea, can easily build a brand around coffee.
The app is Ok. They product selection is good. DON"T DO BUSINESS WITH THEM, BEWARE. One customers package got lost by USPS. When I contacted the app support, the owner Danny said that they cannot issue a refund or a replacement product because their orders are FOB origin. I have worked with other suppliers who never had that problem. Seems to me, that this supplier is quick to take your money but is not there to support you when your customer requests a refund/replacement due to a lost package. I do realize that the lost package is not the supplier fault, but as a good business practice and in efforts of customer retention, you'd think they would work with you. Especially that they charge a subscription fee Not in this case. BEWARE!
Thank you for your review. We wish we could have helped more in this scenario. The package is not lost, it is experiencing a delay due to USPS delays during COVID and holiday season.
If it were lost we could file a claim to help recoup losses but with a delayed shipment we cannot do that.
USPS has had delays which we communicated to our merchants earlier in December and USPS also displays this message on their website. “ ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.”
This is a challenge for all eCommerce shipments right now and is not a reflection of Dripshipper. We shipped the order out quickly and on time as per our lead times.
We wish you the best of luck and hope this clarifies the situation a bit better.
As a new start-up coffee online store, I ran into problems with them not printing my labels professionally. I followed instructions per their requirements and when it came to upload the files they were not accepted. I then had to contact my designer to adjust per their pixels which were accepted by their system but when printed, it looks horrible. I tried to contact them to find a solution, their answer: upload them again. They did not offer an alternative solution such as heres an email please email them. I didn't even get an email letting me know that the labels were not going to be printed right because of the resolution. What kind of help is that? Where is the quality control? Does it not come to their mind that if a label is printed at bad quality and ask themselves, you know what let me get a hold of this company and offer a solution?...I will be canceling my business with them. Not worth spending $30 a month for lousy business support. Thank you for putting more distrust on my few customers I have.
So sorry that this happened.
If you can reach out to support@dripshipper.io with the order number we will figure out what happened here so we can correct it and make sure it doesn't happen again.
The app is easy to use as a whole. If you use the custom labels there is a substantial wait time from when you are wanting to upload a label, to review, to print to launch. At this point I would assume the start to finish process would be about 14 days, exact time for the free trial, to actually test how this process works. I would like to see an inventory list when adding new products to sell to make sure you do not double down on roasts. I have yet to market this company simply because I am unsure how well this app works with Shopify and how quick everything ships. I believe it all comes back to the label process and the inefficiency there.
Dripshipper is not just a great app to help any coffee enthusiast create their own store and unique brand, but they also provide a ton of support and strategic guidance to help you scale your business. You get a great team behind you!
I don't know about you guys but besides anything else, this app is useless as it does not generate any sales or attract any customers. I think I will no longer use it. I've been using it for over 2 months now and received over 1.5k traffic into my store. Besides the family/friends the number of real customers is one. The app is a waste of money.
Sorry about that for you!
Although we cannot help on the advertising side, we are here for you as a supplier to give you great coffee to sell to your customers.
Honestly without Danny help I never could do this. My store has'nt sold much but I see the potential. I chose the turnkey system. Be careful when you start and make sure things are correct before you go facebook and google
Thank you for your review!
Love it when we have a happy merchant!
Let us know if we can be of any help.
If there is anything else you could need, please feel to reach out to us via live chat inside the app.
Easy to set up and get started. Friendly customer support. I ordered samples and they came just as described. The only issue I have (which is why the 4-star rating was given) is that there is no way to have your store name appear on customer bank statements. If I go to "Rimfire Coffee" and buy something, my bank statement should show "Rimfire Coffee", not "Old Chicago Coffee". This is a monumental hurdle in building customer trust. None of my other product suppliers (Spocket, etc.) have this issue - all charges show "Rimfire Coffee" regardless of the vendor. If they can fix this, I will edit this to five stars as this is the only issue/concern I have.
Hi there! Thanks for the review. You can change your store settings to show your name on a customer bank statement. Our charge to your account for the cost of goods sold will show the supplier name, but not on your customer bank statement. Only on your bank statement for the cost of goods sold. What your customer sees on their bank statement is based on your Shopify store settings, so we don't control that.
With huge potential to be 5/5 and one of the dominating apps on the market. I have a lot of faith in this app and have been told there are some updates addressing my cons in the next few weeks. I'll update my review when and if this occurs. The most important required change is to improve the private label system. This is the main selling point of the app and it’s far from adequate.
Pros:
- 1 of the 2 employees (it seems there are 2 public employees who put their name to customer service/articles at least) offers great customer service with fast response times, adequate English and makes genuine attempts to answer the question. The other is horrible. Feels like a cheap outsourced agent being paid $1/hr. Fails to understand English, does not read your full message. Think Aliexpress service.
- Once custom labels are integrated better, the current pricing is great. Currently, it's not fantastic, but wouldn't say it's awful either.
- Easy to import products
- A huge range of products
- Shipping cost already included into all products at all weights to keep things simple
- Dev offers multiple diff apps to dropship e.g. also does beard care, jewelry and pop apparel. This could mean the audience/$$$ potential is greater for the dev, meaning we may expect better updates with a greater financial incentive to the dev in the future.
- SKUs seem uniform and clean
Cons:
- Free labels are ugly (though 2 of them out of 6 are passible though makes the entire business difficult and will increase your ad spending). Free labels also should have more options e.g. it shows 12oz on the package, but what if the customer changes the bag size to 1LB? What if they change their grind? If the photo isn’t changing, some customers (from my years of e-commerce experience over multiple stores) some customers feel their product isn’t correct.
- Paid labels are super limited e.g. to add 1 single flavour of coffee, each variant needs both a separate label and a separate product page. If you want to offer a Caramel coffee, with aa 12oz, 1lb and 2lb option, that's 3 separate product pages. Impossible to add a drop down box like any normal website.
- Uniform descriptions (most product descriptions are different from the rest, meaning the user has to re-write them all from scratch
- Little info on each product, including if I check the 2 suppliers Dripshipping uses
- Product weight isn't correct on import meaning shipping costs are incorrect. This requires user has to manually add them all (and guess at that given we know the product weight, but not the weight of the label, packaging etc.)
- The pricing model is not well thought out. Usually it becomes cheaper when buying in bulk, but this is random. Sometimes it's cheaper per gram, and then sometimes it's more expensive as you go up the weights (in terms of the cost to us and the RRP). This needs to be thought out properly.
- FAQs are all horribly written, needs to be re-written by the dev or outsourced to someone more competent (hell, I'll even do them in exchange for a discount on my app cost). More FAQs in general are required.
- Product names are not uniform e.g. “12oz” and “1 LB” are not written in the same fashion. These tiny details show a lot of the work was rushed or written by someone with ESL. Requires more polish.
- Advertises as able to ship globally, but we all know no one is paying internationally shipping rates on items like 12oz coffee. It costs $20-$30USD to ship anything outside of the U.S. No one will pay $50USD for a 12oz bag of coffee including shipping. This is a gimmick (though the shipping costs of course are of no fault of Dripshipping)