Dripshipper: Coffee & Tea

Just opened my store this week and received my first order. Second order already in the system. Past several reviews are not good, hoping that is a very small percentage of business owners. I will keep watching...

Simple setup, TERRIBLE support. They seem to only offer chat support - there's no way to contact an actual human. So now, my best customer is stuck without the coffee they ordered A WEEK ago and I will likely lose them as a customer. This app is close to worthless...

Will not let me put my payment info in so orders will not be filled. A lot of the prices were not listed on the coffees. Dropping to one star. No progress with getting there payment center working.

Haroon was amazing. Very informative, patient and professional. He walked me through aspects of setting up my store that was difficult to comprehend and execute as a beginner. Dripshipper is an amazing app and they provide great service!

With huge potential to be 5/5 and one of the dominating apps on the market. I have a lot of faith in this app and have been told there are some updates addressing my cons in the next few weeks. I'll update my review when and if this occurs. The most important required change is to improve the private label system. This is the main selling point of the app and it’s far from adequate.

Pros:
- 1 of the 2 employees (it seems there are 2 public employees who put their name to customer service/articles at least) offers great customer service with fast response times, adequate English and makes genuine attempts to answer the question. The other is horrible. Feels like a cheap outsourced agent being paid $1/hr. Fails to understand English, does not read your full message. Think Aliexpress service.
- Once custom labels are integrated better, the current pricing is great. Currently, it's not fantastic, but wouldn't say it's awful either.
- Easy to import products
- A huge range of products
- Shipping cost already included into all products at all weights to keep things simple
- Dev offers multiple diff apps to dropship e.g. also does beard care, jewelry and pop apparel. This could mean the audience/$$$ potential is greater for the dev, meaning we may expect better updates with a greater financial incentive to the dev in the future.
- SKUs seem uniform and clean

Cons:
- Free labels are ugly (though 2 of them out of 6 are passible though makes the entire business difficult and will increase your ad spending). Free labels also should have more options e.g. it shows 12oz on the package, but what if the customer changes the bag size to 1LB? What if they change their grind? If the photo isn’t changing, some customers (from my years of e-commerce experience over multiple stores) some customers feel their product isn’t correct.
- Paid labels are super limited e.g. to add 1 single flavour of coffee, each variant needs both a separate label and a separate product page. If you want to offer a Caramel coffee, with aa 12oz, 1lb and 2lb option, that's 3 separate product pages. Impossible to add a drop down box like any normal website.
- Uniform descriptions (most product descriptions are different from the rest, meaning the user has to re-write them all from scratch
- Little info on each product, including if I check the 2 suppliers Dripshipping uses
- Product weight isn't correct on import meaning shipping costs are incorrect. This requires user has to manually add them all (and guess at that given we know the product weight, but not the weight of the label, packaging etc.)
- The pricing model is not well thought out. Usually it becomes cheaper when buying in bulk, but this is random. Sometimes it's cheaper per gram, and then sometimes it's more expensive as you go up the weights (in terms of the cost to us and the RRP). This needs to be thought out properly.
- FAQs are all horribly written, needs to be re-written by the dev or outsourced to someone more competent (hell, I'll even do them in exchange for a discount on my app cost). More FAQs in general are required.
- Product names are not uniform e.g. “12oz” and “1 LB” are not written in the same fashion. These tiny details show a lot of the work was rushed or written by someone with ESL. Requires more polish.
- Advertises as able to ship globally, but we all know no one is paying internationally shipping rates on items like 12oz coffee. It costs $20-$30USD to ship anything outside of the U.S. No one will pay $50USD for a 12oz bag of coffee including shipping. This is a gimmick (though the shipping costs of course are of no fault of Dripshipping)

I am having an absolute blast using Dripshipper! It's only my first week and already the sales are rolling in! The customer support is very helpful and they truly do an amazing time helping with anything they can! Their app and system is very easy and straight forward to use as well which is a big plus! Looking forward to a long lasting relationship with this company!

The app is getting 3 stars from me because of the ease of loading it to the store. Just a few clicks and the products are there. I like the fact you can add your own logo. That part was the big seller for me. The problem is that there is no ability to cancel orders. In less than 1 week I've made about $175 in sales. Because of Shopify ignores their own security features, I've had to refund all but $50 of it. I've spent about that much on advertising. I don't know if Dripshipper processed those orders or not. I emailed them explaining what's going on. So if they aren't cancelled, I'm going to be paying for coffee for whoever getting free coffee.

I paid for a pre-built store, they said would be build in three (3) days. We are going on seven (8) days and they haven't even started the build. Did I mention they've already charged me the $199 for the store build? The customer support is overseas and cannot do anything to actually help, he just keeps telling me he emailed the team (he says this everyday) and then tells me to wait until tomorrow. They don't have a phone number so I cannot call and find out what is happening. The whole interaction has been extremely unprofessional, inefficient and frustrating. I have had to push back the launch of my company while I wait for this and when I reach out i'm receiving no actual useful help. This is my first experience working with Dripshipper and thus far i've found them unprofessional.

The coffee through Dripshipper is a good quality from their roasting vendors. The quality of customer service from the Dripshipper support team is extremely disappointing. The Dripshipper app for Shopify has several issues and their support team seem to be oblivious to addressing the issues and remedying the concerns provided by their customers (the Shopify store owner).

Terrible customer service. Never answering emails and they give us any suggestion about shipping cost and products details.