Recensioner (321)

Helhetsomdöme
4,5
Antal per omdömesnivå
  • 72 % av omdömena har 5 stjärnor
  • 9 % av omdömena har 4 stjärnor
  • 7 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 9 % av omdömena har 1 stjärnor
29 mars 2024

BEWARE. Joana (Help Desk) is pretending to know trademark law, accusing my company of "potential." trademark infringement. Dirpshipper is hiring an incompetent help desk from the Phillippines. I'm glad not to do business with Dripshipper!

Dripshipper has two help desk employees. This company is unprofessional and all marketing. The coffee is different from what they describe. I love coffee; this ...

High Desert Java
USA
4 månader användning av appen
The Doughty Organization svarade 2 april 2024

Thank you for your review. I (founder of Dripshipper) looked into this issue personally. It does appear there could be potential trademark infringement with the brand you ...

7 oktober 2024

can't connect my dripshipper app to my Shopify app

My Store
USA
Ungefär en timme användning av appen
Redigerat 29 december 2022

12/19 update-
Customer order has fallen through the cracks. They ordered Dec. 18, the order didn't ship that week. I understand companies shutdown during the holidays, however Dripshipper said it's between one and seven business days for orders to process and the same timeframe for shipping. Support initially did not look into the specific order to provide more info when I had a customer grilling ...

Buff Boy Brewing Co.
Kanada
Mer än ett år användning av appen
The Doughty Organization svarade 27 januari 2023

We've made some great changes to our customer support team to make sure we are all being as helpful as possible.

Thanks for the review!

Redigerat 17 september 2021

I had an order canceled because Dripshipper refuses to honor my card on file. But they still managed to bill me for the month with the same card they applied a “Do not honor” code to. When I reached out to get assistance they kept telling me to ask the bank and when the bank told me there is nothing wrong with my card I wrote to a rep and Dan got NO RESPONSE but received an email about prices ...

Luxury of Variety LLC
USA
Mer än ett år användning av appen
The Doughty Organization svarade 8 juni 2020

Woohoo! Glad to be working together :)

Redigerat 7 juni 2019

Well, they started off good - I've used it for 6 months, but don't count on the advertised "Ships Within 3 Days". The last few months it takes at least 10 days for them to process and then 3-4 days for the customer to receive. I've spent too much money promoting this bad service and am getting complaints. I'm looking for another coffee dropshipper. I don't even care if it's manual ordering - I'm ...

Smoky Mountain Fresh Roast Coffee
USA
Ungefär ett år användning av appen
The Doughty Organization svarade 21 mars 2019

Thank you for your review. I also enjoyed our email discussion on how to better improve.

It is true that 2 out of your 16 orders shipped after the 3 business day mark. We ...

10 september 2019

I have been using this app for at least 9 months now. It seemed like a great idea and super easy, but the $25./month fee is too much for what you get, and the prices are too high to make a profit. It just isn't worth selling coffee with this app. Making just $4.00 a bag means you have to sell at least 7 bags in a month just to pay the fee for the app, let alone your shopify fees and other apps. ...

Kitty's Beans Coffee and Tea
USA
10 månader användning av appen
Redigerat 28 september 2020

I will give 0 for UX design. When creating custom labels you have to select each option and wait it loads before selecting the next option. I made my choices and then product details are completely different! I wrote to "customer support" it's been a week and no answer yet, there is no customer support.... everywhere you read in FAQ sections states "bottom right corner" for live chat.... there is ...

Blend Brothers Coffee
Nicaragua
7 månader användning av appen
The Doughty Organization svarade 4 december 2021

Hi there! If you're willing to give us another try we have completely revamped our UI/UX to be SO MUCH BETTER now. Custom labels are a breeze now. Thanks for your feedback!

19 juni 2023

Terrible experience. They charged 100 times for those label rejections. Zero support. Should I mention the printed labels look like a toilet paper in real life? They feel so cheap in your hands I wanted to cry. My home printer does a better job. Also they seem to make money not on selling coffee but on rejecting your labels. Just go to another supplier - save money. Wasted many months on this for ...

HEDONIST COFFEE
USA
6 månader användning av appen
18 juli 2020

Simple setup, TERRIBLE support. They seem to only offer chat support - there's no way to contact an actual human. So now, my best customer is stuck without the coffee they ordered A WEEK ago and I will likely lose them as a customer. This app is close to worthless...

First & Folsom
USA
5 månader användning av appen
The Doughty Organization svarade 18 juli 2020

Thank you for your review.
The issue you are having is because the order was not paid for until 7/16, so that is why it hasn't shipped yet. All our orders ship within 3-5 ...

16 mars 2023

Spent money and a lot of time trying to start this business. My biggest problem was with Google Merchant who suspended my account because of product misrepresentation. I tried to no vain to correct problems but nobody can help not even Dripshipprr who lists the products. I am giving up as all I get is charged and losing money. Customer support lacks. Beware.

Life Choice Coffee
USA
4 månader användning av appen