Dripshipper: Coffee & Tea , 267 recensioner

Antal per omdömesnivå
  • 72 % av omdömena har 5 stjärnor
  • 9 % av omdömena har 4 stjärnor
  • 7 % av omdömena har 3 stjärnor
  • 3 % av omdömena har 2 stjärnor
  • 10 % av omdömena har 1 stjärnor
Redigerat 8 oktober 2021

A bit complicated for a novice user, suggest easier to follow directions and a phone number to actually speak with someone to help you. I couldn't get signed on not even sure if I am signed on or if my online coffee business even works as I have received no coffee shipments in a long time.

Mothman Coffee
10 månader användning av appen
The Doughty Organization svarade 27 januari 2023

We'd love to help you out!

We have some walkthrough videos also from start to finish that could help with this.

Thanks for the review!

Redigerat 15 september 2021

Danny is great & is actually willing to help! But Joanna is so frustrating! They would be better off without her dealing with customers. Her communication is terrible, she should be saying “let me figure that out for you” rather than ignoring your question. You ask a simple question & she will give you the wrong answer…. On their physical website my store randomly disconnected.

Don’t Be A Prick Coffee Co.
8 månader användning av appen
The Doughty Organization svarade 27 januari 2023

Absolutely agree. We've made some great changes to our customer support team to make sure we are all being as helpful as possible.

Thanks for the review!

5 juli 2021

The system is perfect. It would be helpful if you could further strengthen sales to overseas. I sincerely hope that you can make bulk orders overseas.

11 månader användning av appen
The Doughty Organization svarade 27 januari 2023

Thanks! That is something we want to do, just finding the right roasting partners overseas is the big challenge.

5 augusti 2020

So far so good but having issues uploading a logo . Coffee is great and very fresh I’m told however my shipment of samples was lost by the post So I still don’t know lol

Nästan 3 år användning av appen
7 mars 2021

This application is useful for an initial start up. It usually ships in plastic bags, butt he larger coffee bags I got shipped to me in a bigger envelope taped together, which is not appealing for order fulfillment. The preview logo is still compressed but prints well on the package.

The Rustic Roast
10 månader användning av appen
The Doughty Organization svarade 27 januari 2023

Thank you for your review!

Sometimes envelopes get damaged in shipping, and the shipping company will tape them back up together in a not so great way... would love to look into this more if you can give us an order ID.

If there is anything else you could need, please feel to reach out to us via live chat inside the app.

Redigerat 29 september 2021

I have to say that im satisfy with the app. The product is good and customer service was good. I believe they grew too much and now they dont even have time to meet and talk expansion of my company. I have been asking to meet for a week and they dont want to. This is disappointed. they are big now and dont pay attention to the ones that supported them at the beginning.

Kikos Coffee & Tea
Ungefär 2 år användning av appen
29 mars 2020

Cant install the app..... why ?

The page you were looking for doesn't exist.
You may have mistyped the address or the page may have moved.

Mer än ett år användning av appen
The Doughty Organization svarade 30 april 2020

Hi there! If you contact our customer support, I’d be more than happy to help you :)

Redigerat 8 februari 2021

So far I like the App and the orders have shipped out quick. Coffee is great quality. But, I haven't gotten tracking info for/to my customers. I can't find in the app where to verify the settings , and their customer service closes at 4pm. I don't see an email help or contact info. Why can't I send an email for help? If I can, put it in the app where I can see it. Only a chat box that closes at 4pm. Or for an extra fee, I can have extra support. Wow :(

Smart Alecs
Ungefär ett år användning av appen
The Doughty Organization svarade 8 juni 2020

Great! :) Thanks for your review!

1 augusti 2019

Okay, so I've had them for some time now. I need to drop some honesty. They have good coffee product. However, it takes much longer than 3 days to ship. I have orders going past a week regularly. Irritated customers who are eagerly waiting for their coffee have to wait this long and it hurts your brand reputation. I may have to look elsewhere for services. That said, they have good customer service, but when it boils down to the details. They're slow and it hurts your company.

Magic Valley Coffee
Nästan 2 år användning av appen
Redigerat 11 november 2019

11/11/2019 - UPDATE: Looks like Dripshipper made even more changes that have negatively affected my shop and brand. They have added a new roasting partner with new coffee options and flavors which was initially a good thing but now the coffee is not roast to order. That "roast to order" niche was a selling point and often a way to get past slow delivery. It also allowed customers to customize their coffee. Now everything is a medium roast. I've now lost customers that prefer a darker roast coffee. They just can't seem to get this thing right.

10/8/2019 - UPDATE: I looks like Dripshipper made some improvements. The last several orders placed have gone out in a matter of a couple of days. In one case it went out the same day. I have to say I was impressed with that. I've updated my review to four stars. The only thing missing now is a logo'd packing slip with the shipment.

August 2019 ;

I have been using Dripshipper for several months now. There are definitely pros and cons and it is becoming harder & harder to overcome the cons with customers each day. Depending on the type of brand you want to build Dripshipper may not be your best choice. Definitely not a choice for a "Premium" or "Luxury" brand.


- The coffee is excellent! They really know what they are doing in the selection and roasting process.

- It is definitely fresh and roast to order. No complaints there.

- Free shipping.

- Customer service responds quickly.


- Although customer service responds quickly, you may not like the take it or leave it attitude they sometimes come across with. "Sorry our shipping is backed up do to high volume". That's it, nothing else, no "we are expanding production or hiring more people to meet the demand, please be patient". Just "your order isn't very important to us so we are going to take our sweet time fulfilling it."

- Order fulfillment is SLOOOOOOW! When I first signed up they met three business days like clockwork and it was manageable with customers. Recent orders have taken as much as a week and now DS has set their policy to 3-5 business days. Rather than ratchet up production to meet the demand they simply extended their lead times. Not cool!

- You don't get much in return for the $25 per month subscription fee. No colored labels or bag options (those are extra for "custom" products even though the labels are print on demand and could be color). No nice boxes to be shipped in. No real perks that normally come with shopify app subscriptions.

- No logo'd packing slip with orders. They just stuff the coffee in a USPS box or cardboard envelope, tape the hell out of it, and ship it. Not very attractive when it arrives at your customer.

- The K-cups do not have your logo on the seals. Just a generic "coffee" seal.

I would gladly pay more for a premium subscription that met some of these glaring needs. Unfortunately Dripshipper is really just a side business for Old Chicago Coffee Company and seemingly not a focus of development for them. I will continue to use them until I can find something better. If nothing else, the quality of the coffee is good and the free shipping makes the pricing tolerable.

Colombiana Coffee Company
Mer än ett år användning av appen