評論 (321)

整體評分
4.5
各級評分數量
  • 72% 的評分為 5 顆星
  • 9% 的評分為 4 顆星
  • 7% 的評分為 3 顆星
  • 3% 的評分為 2 顆星
  • 9% 的評分為 1 顆星
編輯時間:2024年4月21日

Danny sent me a generic email asking for a 5 star review. I replied and asked what I'd get. Customer Service outsourced to a foreign company to save a dollar, responded, we don't give anything.

I'll simply be honest. I'll be fair and leave 2 stars for the automated order process Dripshipper provides.

As I explain further below (and this is the most important paragraph you'll ever read), in this ...

Specialty Grade Coffee
美國
使用應用程式 3個月
編輯時間:2020年7月8日

Update-7/72020

Customer service is not that great. I hate that you cannot speak to anyone on the phone. They need to make this available as well. An agent & I were going back and forth for more than 3 days. We could have got this resolved if the customer service responded spot on. There were 3 things I noticed in this past month. 1. Shipping time is too long 2. Labels are handwritten & messy ...

Coffeeur
美國
使用應用程式 接近2年
2022年9月6日

The app is easy to use, but from a business standpoint it is not viable. 1. The profit margins are too tight. As other users have noted, the bags are roughly $13/each, meaning you have to charge $18 to make $5 on each bag. That doesn't include the $30/mo membership or shopify fees/taxes. 2. Making custom labels with Dripshipper is not efficient. There is suppose to be a "24 hour turnaround" to ...

Hyzer Drip Coffee
美國
使用應用程式 大約1年
The Doughty Organization 已回覆 2023年1月27日

Thank you for your review.

I wish we could've provided you with the experience you were looking for!

Just a quick breakdown on the cost of the coffee:
1) Unlike store-bought ...

2020年1月23日

Had big expectations for this app. Unfortunately, it has not lived up to it. I have had a few orders that shipped late. I can't justify the $25/ month for so so service. It would also be nice if they had samples for customers, though they tell me that is coming soon. The free labels suck in terms of design. It is boring and that is no way to build a brand. I have not tried the paid labels due to ...

Wake Em' Up Juice
美國
使用應用程式 11個月
編輯時間:2021年2月22日

I love the app! But CUSTOMER SUPPORT is NOT GOOD. This hurts as a beginner in this line of business.

Quazaam Coffee
美國
使用應用程式 11個月
The Doughty Organization 已回覆 2023年1月27日

We've made some big changes to our customer support team. Thank you for your feedback.

2019年12月6日

Easy to use app, however my first order was to a UK customer and the shipping was 24 dollars........ Which wasn't clear on their website anywhere I ended up spending 13 dollars out of pocket to send this to my customer. When I contacted them regarding this their response was "We don't control the courier shipping cost" well..... in Drop Shipping the Shipping part.... is pretty important, bad ...

Drip Pot Shop
加拿大
使用應用程式 5個月
2021年2月22日

Joined recently (Jan2021?) and not the easiest App but easy enough to setup Custom Label and product in store. Cons-- I do not like how the product image posts in Shopify (you will see --very low-end presentation). Cust.Srvc is decent to horrible range -- 3x sent emails, questions, comments and always get short msg's back.. sometimes not even fully addressing my questions. Is this because i am on ...

DiademNYC
美國
使用應用程式 2個月
The Doughty Organization 已回覆 2023年1月27日

I'm sorry the coffee didn't live up to the quality we strive for.

I hope the best for you and your business.

Thank you for your review.

2023年3月9日

I would not do business with them. They will secretly charge your card and send an email saying a customer just orderd. They did this to me even though i did not have single product in the store yet and the store also was not open for customers to browse or purchase. They did refund me but could not answer as to why this happend, i do not trust them very poor.

Jupiters Coffee Daze
瑞典
使用應用程式 大約2個月
The Doughty Organization 已回覆 2023年3月9日

Thanks for bringing this to my attention. We only match directly to store SKUs.

We certainly would not want to ever maliciously charge a merchant. That would not work out ...

2022年8月21日

Great business model in theory, just no meat on the bone with the prices. The cost per 12oz. bag is almost $14 landed, which means I need to charge $19 to make $5. That margin is simply not sustainable or scaleable. There's not enough room in their pricing structure for me to offer free shipping to my customers without losing money on every order - let alone room for a reasonable marketing budget ...

MotorsportMaps
美國
使用應用程式 8天
The Doughty Organization 已回覆 2023年1月27日

I'm sorry our business model isn't what you're looking for and our margins are where you need them.

Our coffees all come with free shipping, so hopefully that was already ...