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Great idea for an app but unfortunately didn't get much traction. Tried it out for a few weeks and with around 1000 visitors per day, didn't get one person to sign up. There was also a glitch with the button and it took the developers 7 days to fix it with multiple follow up emails. I didn't see an option to cancel my plan after deciding the full plan wasn't worth the cost on the dashboard so I emailed the developer, Bella. Asked to cancel on April 24th, didn't get a response so followed up on April 26th. Bella answered asking if I wanted 30 days free to which I kindly declined and asked to confirm that my subscription was cancelled, on April 26th, no response. Followed up on April 30th, no response. Followed up May 6th, no response. Followed up again today, let's see if I get a response. Great idea for an app but the service unfortunately ruined the experience for me.
Thank you for your review. As we indicated before, to cancel an app, all you have to do is go to your shopify store - app section and delete the app. We do not have an access to the store after we help install it. As far as getting traction - we have seen 300% ROI when stores promote the option and educate their visitors and past and current clients.
We would be very happy to see you come back and give it another try for the holiday season.
Absolutely love this app and how helpful support is with installing for us!!
Excellent app, and great support!!!
I would give a zero rating but that wasn't an option. App doesn't even work when you select a payment option. Contacted support who initially sent an email saying they'd help however, after subsequent emails from myself, they have failed to even respond. Poor app and really poor customer service.
Thank you for your review. As we indicated, in order for us to help further, you have to indicate/choose a plan. We have installed the app for you, however, it is not active unless you select a plan.
All billing is done through Shopify. We do not have any say if a card was declined, or payment did not go through.
Thank you for trying out product.
So far so good- the customer service team worked overtime to polish up the Drop a Hint experience on my site- it was tricky because my products have a lot of variants, but they made it run smoothly. They also created icons to better match my page. Thanks team!
I have installed Drop a Hint app nice and easy. It has great customization tools, but most af all it is a great marketing tool to convert more leads into sales. I am very happy with the customer support as well!
Awesome tool to engage audience and people to invite on a product.