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Very satisfactory after-sales service
The app is not working properly. I am unable to log in, and it is really slow. Every time I need to use it, I have to uninstall and reinstall it. It's a nightmare to use, and you have to pay for it. If it worked well, I wouldn't mind paying, even though it is an expensive app. But paying for something that I can't use properly and is so slow is a big NO.
Hello,
We couldn't find any support request from you in our system. We genuinely want to help you find a solution. Could you please email us at support@dropast.com? I will personally handle your request immediately and hope you’ll consider updating your review. Our goal is to have happy users, not to earn from unhappy ones.
**Update as of July 22, 2024:** We tried reaching out by emailing your Shopify account and via your website's ticketing service but haven't received a reply. We hope you get back to us so we can address this one-star review, which is the only one we have.
**Update as of July 25, 2024:** We have been trying to reach you daily through all available channels without any response.
**Update as of August 10, 2024:** Despite our daily efforts to contact the merchant, we have not received any reply. It seems that the merchant is refusing support, leading us to believe that this negative review may be linked to fraudulent activity.
Support isnt replying i have been emailing them about cash on delivery method in UAE and how long it takes to get the payment if its cash on delivery ??
Support replied me and gave me additional two months free access to dropast
Support response time is very poor and did not refund and charged 52$ i dont understand why they dont respond on time and charging alot
Chat responded and gave me a refund it took some time because of chinese holidays
great support and good app. So far, everything works good
Persone serie e disponibili. Hanno risolto il mio problema nell'immediato
The service does not work, the money did not come to the account, although it was withdrawn from my account. support is not responding. Looks like a scammer
09.05.2023 Review update.
Support responded quickly and solved all problems. The money is back. Everything is fine. Thanks for the prompt work. the service works well. I recommend
automated dropshipping process from taobao and Tmall, cool, however I do not like it costing 25 dollar per month, about 10 percent service cost of an original product could be enough.D
Pros
-App is user friendly. Auto sync products from Taobao and Tmall, -Automatic download pictures and videos, save you lots of time. -Address concern appropriately. Cons
-Lots of miscellaneous charges such as USD $29 monthly subscription, PayPal charges when top up money into Dropast account, Converting rate charges, product charges, logo charges and etc..
-Service response rate was very poor.