DropCommerce: US Dropshipping , 384 Rezensionen

First of all, the company strives to sell American brands in the market. The products carried by DropCommerce, are small business owners, meaning we can support them by selling their products through dropshipping. Later this year, they might have "White Labeling" option available. It means that the packages that is shipped out to your customers will have your brand logo on top, and allow for the customers to have brand experience. So, you can grow your brand as well as help small businesses sell their product at the same time, helping both businesses grow. I think this would be a great addition and hopefully they will have this feature available for us soon.

DropCommerce has been a cut above the rest, with quality products, a site that is easy to navigate and friendly customer service.

Customer service is fantastic! Thank you, Maria and Shiera, for all of your help!

The CEO of this company has been working with me on fixing any issues, and they really do care about their clients. I really appreciate what they have done to help me with my store.
The reason to be with Drop-commerce is the suppliers. Especially if you want quality, vetted products that ship from the U.S. or Canada.

Loving DropCommerce! Lot's of great vendors with great products and it feels much more high-end than some of the other dropshippers out there which is really nice because like many people, I don't want to have to wait (or have my customers wait) for weeks on end for subpar products.

The app is easy to use and very intuitive as well which is great for newbies!!

Beyond all of the above, the customer service is incredible! Any time I have had a question, concern - whatever it is I get a response within an hour from the team. They are truly incredible and honestly this makes a world of difference for a small business owner when time is of the essence and you're winging things on your own! I truly appreciate their hands on approach and am so happy that we found them!

Keep doing a great job!!!

The DC support team have been the best that I have ever worked with; thanks so much for your help guys while getting this all set up.

As for products, everything I have tested from DropCommerce has been high quality and received with fast shipping.

If you are looking at getting into dropshipping in USA/Canada and want to create an excellent customer experience through high quality items and fast delivery, you should check out DropCommerce as it does all this and more. Thanks team!!

With just starting out I am very pleased with everything so far. There has been great information that is given.

DropCommerce makes it super easy to find cool new suppliers and products. I was able to find a supplier that shares my values within 5 minutes of first installing the app. From there they make it easy to add the products to your import list without any commitment until you are ready to launch. Love it!

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

I havent made any sales yet but i think this app is really cool with unique quality products. If you are tired with cheap Aliexpress products then this app is surely for you