DropCommerce: US Dropshipping

Great app to get a store off the ground! Very impressive item selection and delivery speed. Customer support is top notch as well!

I discovereds I didn't understand this app as well as I should You have to have an app called Stripe in order to pay for your products and I didn't It is set up now and waiting for a customer service rep to get back to me to get my selected products back in Shopify. Don't do like me and PLEASE READ ALL INSTRUCTIONS! I found this app so I could ship products out of US and Canada. No more China shipments! Took me a few minutes to figure out how to use this app but its only because I DIDN'T read!!! I ordered a product for myself today as a sample and it was VERY easy!! Can't wait to receive my Unpaper Towels with footballs on them Wash them over and over They're terry cloth!!

This is a great app, with some great suppliers with unique items for my store. The shipping time is also great. Who want to wait a month to get something they order? Not me!!

Nice app! Super easy to find and add products. Seems like a really well curated selection of products to choose from.

so far so good. Nice easy platform that streamlines it all for you. Big time saver with descriptions all done, & priced ready. Great product selection too.

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

This application is absolutely priceless! The merchandise it offers is exceptional, and the delivery times are unparalleled. After conducting extensive investigations, it appears that DropCommerce stands out as one of the premier dropshipping solutions, particularly for those who prioritize prompt shipping and top-notch product quality.

I love DropCommerce. While they don't have as many suppliers, their selection is of high quality. Their customer service is also great as well. There have been a couple of times when my request to add a supplier's products was denied because they couldn't see my site (I haven't launched it yet) and DropCommerce has reached out to those suppliers on my behalf using the information that I provided to get approved. That's a big deal for me because I only want to source quality products from brands that are a close match for my brand. My only complaint is that there have been a couple times where I've requested approval or was about to request approval and literally hours or a day later, that particular supplier was gone. I can't imagine what would happen if I've picked products from a supplier and they decide to leave DropCommerce for whatever reason. That would leave the store owner high and dry. I understand things change but there has to be a better way. Other than, DropCommerce is one of my favorite Shopfiy apps/resources!

It has been a pleasure working with this company. I love the choice of items and the ease of adding to my store.

I tried to use Dropcommerce for a second time for our store but I had another order canceled due to items not being shipped out by the vendor in 14 days (during the holiday season). No response from the vendor and Dropcommerce's customer service couldn't get a hold of the vendor. This has happened several times and I've lost business due to vendors not fulfilling orders or canceling orders. The vendors I loved working with have left Dropcommerce - sad because it was a great platform.