DropCommerce: US Dropshipping

Great selection of suppliers for my niche, the founder is very helpful and quick with communication, and the app is easy to use. It's a great for my business. I highly recommend it!

The CEO of this company has been working with me on fixing any issues, and they really do care about their clients. I really appreciate what they have done to help me with my store.
The reason to be with Drop-commerce is the suppliers. Especially if you want quality, vetted products that ship from the U.S. or Canada.

DropCommerce makes it super easy to find cool new suppliers and products. I was able to find a supplier that shares my values within 5 minutes of first installing the app. From there they make it easy to add the products to your import list without any commitment until you are ready to launch. Love it!

Loving DropCommerce! Lot's of great vendors with great products and it feels much more high-end than some of the other dropshippers out there which is really nice because like many people, I don't want to have to wait (or have my customers wait) for weeks on end for subpar products.

The app is easy to use and very intuitive as well which is great for newbies!!

Beyond all of the above, the customer service is incredible! Any time I have had a question, concern - whatever it is I get a response within an hour from the team. They are truly incredible and honestly this makes a world of difference for a small business owner when time is of the essence and you're winging things on your own! I truly appreciate their hands on approach and am so happy that we found them!

Keep doing a great job!!!

The DC support team have been the best that I have ever worked with; thanks so much for your help guys while getting this all set up.

As for products, everything I have tested from DropCommerce has been high quality and received with fast shipping.

If you are looking at getting into dropshipping in USA/Canada and want to create an excellent customer experience through high quality items and fast delivery, you should check out DropCommerce as it does all this and more. Thanks team!!

With just starting out I am very pleased with everything so far. There has been great information that is given.

DropCommerce has high quality products with suppliers that you are able to message and ask questions. I have been using DropCommerce on and off for my businesses, and find I always come back to it as their suppliers and products continue to expand and are top shelf. I have been developing Shopify stores for over 5 years now and out of all of the dropshipping apps out there....DropCommerce is number 1 for me. Absolutely 10 out of 10!!

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

DropCommerce has been a cut above the rest, with quality products, a site that is easy to navigate and friendly customer service.

Great products, and ease of use as a new dropshipping entrepreneur have made the process seamless and stress-free!