DropCommerce: US Dropshipping

I used this app to source products. A very professional experience with great support!
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Excellent customer support , had a couple of questions and found a very informative patient responsive and insightful representative !

I love the fact that the suppliers are from the US or Canada because it's reassuring to me and my future customers that they are getting products that are made with top quality materials, made with care and will last them the many years to come!

GREAT PRODUCTS - EASY TO USE. If you are looking for VERY easy to find U.S. dropshippers or suppliers or shipping from the United States, if you will, then you need this app. Filtering for U.S. shippers is SO easy. I highly recommend checking out this app. I simply like how easy it is to filter for U.S. dropshippers.

First of all, the company strives to sell American brands in the market. The products carried by DropCommerce, are small business owners, meaning we can support them by selling their products through dropshipping. Later this year, they might have "White Labeling" option available. It means that the packages that is shipped out to your customers will have your brand logo on top, and allow for the customers to have brand experience. So, you can grow your brand as well as help small businesses sell their product at the same time, helping both businesses grow. I think this would be a great addition and hopefully they will have this feature available for us soon.

My rating and ultimate departure from DropCommerce is due to poor communication. The chat box says it can take up to 3 hours for a response, but it actually takes 24 hrs and sometimes as long as 72 hrs (with no resolution). In addition, the suppliers do not respond to your messages either. I was trying to process an order but the payment due to the supplier was incorrect. My first message to the supplier was on 9/25, my first message to DropCommerce was on 9/26, and on 10/2 after multiple attempts decided to find another app and suppliers. Please note as of 10/19 I still haven't heard back from the supplier. The other issue I was trying to resolve was that the inventory from my suppliers wasn't syncing with my store. Whenever DropCommerce responded (24-72 hrs later) they would give me generic/scripted answers, which didn't resolve any of my issues.
Delayed responses and no resolutions can be frustrating when you're trying to run a business. More importantly, it can be bad for your business. Thankfully my store is new so I was able to pivot before it impacted my customer service. Imagine if I had a ton of orders and couldn't fulfill them for 1 week or longer.
You should really consider having 24 hour/7 customer service with sufficient employees to respond in a reasonable amount of time. Providing exceptional service is important to us and we need you all to accomplish that. UPDATE: Shortly after discontinuing partnership with DropCommerce, I had to reach out to them regarding a billing concern. I am happy to say that the response time was quick and efficient. Shiera was proactive in fixing the problem before responding; she even expedited the request. My issue was resolved immediately and I am satisfied with the outcome. In addition, my concerns above were addressed and full accountability was accepted. I am happy to hear that they are working diligently to improve the service as a whole, including supplier relations. I look forward to testing out these changes and reporting back with a satisfactory update. Thank you for your assistance, Shiera.

DropCommerce is offering every bit of ethical standard business practices to their members that since HeavenAh Organics has recently opened in September 2021 must add that because of their variety of suppliers, and super awesome support, we want to commend them in every way possible: thus thee review! If there was a hundred stars DropCommerce would get it from us! We thank you so much for helping our business grow, and bless you always. Blessings, Nia~AhHeavenAh Organics!

These guys are very professional when handling issues. They actually had a team meeting and talked with me over the phone to discuss my concerns. They listened and will be making changes. If you are leaving Oberlo after they pulled their Verified U.S. based suppliers I recommend giving these guys a try. Don't be shy if you have suggestions for them. They are ambitious and want their sellers and suppliers to be happy. Highly impressive, in my humble opinion.

So glad to have found this app! I’ve been looking for legit suppliers in one place that offer only quality products and dropcommerce has them all! I can see that it’s still quite fresh so there’s definitely a room for improvement/growth technically (as I had a few technical errors). I used oberlo, spocket and other platforms but all seem to lead to aliexpress. Tired of long shipping and cheap quality products. With them I was able to make sales and I’m just on my trial period. Appreciate also the U.S. shipping fee subsidy as well as the support. I had a lot of questions and they answered professionally. Only downside is the subscription price. Dropshipping margin is less profitable so it would help if you could reduce it a bit. Also add another payment method other than credit card. Thanks!

I tried to use Dropcommerce for a second time for our store but I had another order canceled due to items not being shipped out by the vendor in 14 days (during the holiday season). No response from the vendor and Dropcommerce's customer service couldn't get a hold of the vendor. This has happened several times and I've lost business due to vendors not fulfilling orders or canceling orders. The vendors I loved working with have left Dropcommerce - sad because it was a great platform.