DropCommerce: US Dropshipping , 369 avis
I tried for a year to get this service to work and constantly ran into issues and bugs. Products wouldn't sync correctly so it was always double work to go to the manufacturer's site so I could try to sort out what the issues were and how I needed to manually override things. Customer support is sporadic. Sometimes you get help and other times it will be silence for days. I paid up front for the year so they really didn't care if they helped me or not - they already had my money. If they could get their product to work, I could see how it would be awesome for drop ship stores. Unfortunately, they are missing the mark at the moment.
I'm so sorry to hear that you have encountered issues with our platform. Thank you for being with us over the last year. We have made some major changes and improvements over the last year, and have some really big updates coming early this year.
Please rest assured that we absolutely do want to help you, regardless of if you are on a monthly plan or an annual plan. I apologize if there was any delays in your interaction with our support team, but we certainly do want to help, and to make things right.
Please reach out to our support team and we will prioritize your ticket to make sure we get things resolved for you immediately.
This has to be the worst app I've ever used. I have tried SO many times. I've tried different shops, different shopify stores of mine, the outcome is almost always frustrating! The app doesn't work great, no one answers the chats, the orders don't sync. I can't pay for an order to fulfill it. Order I pay to get fulfilled never go through. It's ton of headaches and they won't refund my money because I paid for the year!!!! Stay away! Thinking of contacting better business bureau.
Our support team has been in touch with you and everything has been resolved on our end. Please don't hesitate to reach out at any time and we will be happy to continue serving you!
Do not Reply to Customer Situations or Care to Help. Ignored . I Have paid them a couple years now and wish I knew earlier
Hi there, thank you for your review.
Our customer support team has been handing your case alongside Shopify support, and has been waiting for a response on your end. Please check your spam box as our email may have gone there. Our apologies for any confusion, we will get this sorted for you asap!
Please save your money, and choose a different app. The products are not unique, the quality is low, and the pricing is high. You will NOT MAKE A PROFIT off this app, or its products. Also, even if you cancel your accoutn, you will continue to be billed monthly. I cancelled 2 months ago, and even with Shopifys help, Jimmy the app developer will continue to bill you. There are so many other great drop ship apps that can actually make a difference, but this is not one of them. Jimmy you can make this right be refunding me my money for the past 2 months. You sent me a cancelation email back on 4/17/22 and yet you continue to bill me. Shopify sellers beware.
As Jimmy from our support team had mentioned, you had created two separate accounts with us, but had only cancelled one of them, which resulted in continued billing on the active account. Jimmy also mentioned to you that he had issued you a refund on the active account. Please note that billing is done through Shopify, but we have authorized a refund on the two months of DropCommerce charges on your active account. Please feel free to reach out to our support team if you have any other questions or concerns.
1st major order was submitted and paid for - only to be told days later that item was out of stock. I've been trying to get a refund ever since with no luck.
We are sorry to hear that you had issues with this order. We have followed up with the supplier and have been attempting to reach you to help with this order issue. Please contact our support team at any time.
I'm parting ways with this app because it costs me more money than it makes me. If you are planning on listing your items on Google Shopping this is not the app you want to go with. 1) The size of the product photos are not uniform, they are different sizes and low quality, they make your store look out of sorts and won't get approved for google shopping. 2) When products are imported the variants are not imported with images, you have to go through and put the images on the variants, which is very time consuming. 3) The first Item I sold, the customer complained that the item broke a couple days later.
Sorry to hear about your experience!
Yes, you're right. At this time, our application is not optimized for Google Shopping. We rely on our merchants for all of our product photos, and while we are currently considering it, we have not yet implemented any guidelines on image size or quality. You could get around this by sourcing your own product photos, or only selecting products with solid photos, but we understand if that doesn't sound too appealing.
As for the broken item, we'd be happy to look into that if you provide us with the order details. With 23,000 products on our network, it can be difficult to vet them all for quality. But in a situation like this, we're happy to assist you in securing a refund from the independent product supplier.
We're here to help when you need us :) As a reminder, we're available 24/7 through Support@DropCommerce.com
Wish you the best!
DropCommerce Support Team
As a supplier having integration issues. Shopify points the finger at drop commerce. Drop commerce hasnt really been any help and has seen but ignored my messaged for multiple days. Would not recommend based on poor response/service time.
Hey there. As our on-boarding specialist mentioned we just need some clarification on some of the products you are wanting to on-board onto DropCommerce as part of our verification process. Please contact us and we can continue the on-boarding process. If you have any additional questions please don't hesitate to reach out to our support team.
It took me about a month to decide whether to buy their prebuilt store or not. Then I finally bought it. This is what happened: 1. I bought that offer with a prebuilt store and a 3 months premium subscription included. I ordered on Tuesday, they did the website on Thursday. (not 24 hours as advised)
2. The website looks like a kid played around. Some products are in collections that should not be. As my shop is called 'Marvelous Store' and then they put in the menu 'Shop' - is annoying, 3. I had a list and some things prepared for them so they can have an idea about how I would like the website to be done. I asked if they need a list of how the things I would like to look, the menu, I even added some products so they can have an idea about what products I wanted. Nobody answered that.
4. They added whatever products wanted, some of them are nice, however, I did not wanted tea or anything like this, considering is a home decor theme. But they couldn't know if they didn't request an opinion or any instruction, could they?
5. After waiting one day, finally I had that 'Claim 3 free months pro' subscription, I claimed on Wednesday. On Friday I wanted to have a look to see what they did, a pop-up with that 'claim your free 3 months pro plan' showed up again, I skipped considering that I accepted before (I have the confirmation on email) then I checked the actual subscription plan and the subscription was gone. 6. As you noticed, I've been really patient and waited for them for half a week to do their job, with no pressure, considering the time zone as I am in the UK.
7. I won't be able to ask for a refund as in their policy is written that the money are not refundable. So once you pay, that's it. No services guarantee, no money back if you don't like it. Conclusion? There are no time savers and money savers neither. Save yourself the money, the time and go to a professional company as they are not!
So what did I pay for 250$ ? Absolutely nothing! Just a ripped-off time and money! My rating for this app is -20 stars, but Shopify doesn't give that option.
I'm very sorry to hear about your experience and that you had some issues with your store.
I'll reach out directly to see how we can get this resolved for you right away.
Thanks for your patience and for providing your feedback,
I uninstalled the app because i it was not doing anything for my store and the prices were not worth it plus i offer free sipping. Why am i being charged $39 still? Please re-imburse back my $39 for services i have not used. Thank you. I can't with these rip off apps on Shopify. Thank you
I'm sorry that DropCommerce did not work out for your business. I can confirm that since you've uninstalled you will not receive any future charges, and your most recent charge was just for your most recent month of usage, which generally takes a few weeks to actually get 'billed'.
If there's anything we can do to help you succeed, I would be happy to chat.
I'll reach out directly as well in hopes that we can talk this through.
Patrick, DropCommerce Co-founder and CEO
19 amonth to add 25products!!!!! NOT START UP FRIENDLY GOODBYE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello there, thank you for your review. We actually enable you to import up to 25 products for free, effectively allowing you to try DropCommerce risk free until you have processed an order. We also do have some other pricing models available so please don't hesitate to reach out to our team!