Note globale
Nombre d’avis par note
  • 80 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
Modifié le 30 janvier 2023

I signed up for the free trial and cannot get a hold of anyone to cancel before the trial is completed. DO NOT pay for the full year up front. I'm afraid I'm not going to get my money back.

**update: they did refund my purchase, however, the app still was not a fit for my needs

Kait's Post
2 mois d’utilisation de l’application
DropCommerce a répondu 31 janvier 2023

Hey there,

Sorry to hear that you are looking to cancel!

Our apologies that you did not receive a reply right away, our support team currently operates between 9am-5pm PST every day.

You certainly do qualify for a refund based on our refund policy, and so it has been issued to you.

We hope to see you on DropCommerce again in the future!

20 août 2023

I've happily installed this app and imported a few products, before realising that some products have shipping costs of 40 - 80 USD. This means that selling products from DropCommerce at their default prices (which is already on the high end) would mean earning a profit of less than 10 buxs and at times even losing profit (due to expensive shipping).

I've uninstalled the app since.

Environ 7 heures d’utilisation de l’application
25 avril 2022

First and foremost, I love this product. The app itself makes finding reliable suppliers with amazing products incredibly easy. The integration with the Shopify site is fantastic, and I appreciate the detail to which they allow product importation. Where this app lacks is customer service. I purchased the website build out package which promises 3 months of automated shipping help. I have not gotten the help I need with a single shipment, and have had to complete them all myself, despite following the team's instructions and switching on automated shipping. The one shipment they did assist with, they didn't even pay out for both suppliers so only one of the products from one supplier was fulfilled-- so I had to follow back up and complete the order myself so that my customer could receive the full order they had already purchased and paid for. Then, when I reach out to customer service (which I've done multiple times), they are less than helpful. I didn't purchase their most expensive plan and pay for automated help to receive little to no true support, with customer service reps that could seem to care less if my problem is solved. TLDR; The app is great, the customer service team is less than helpful.

Reverie Wearables
7 mois d’utilisation de l’application
DropCommerce a répondu 26 avril 2022

Hey there,

Thank you so much for your feedback, I'm sorry to hear that you didn't have a good experience with our support team. We usually get great feedback on the quality of our customer support, and so I do apologize for any issues that you may have run into!

I believe our support team may have mentioned that we can not activate the automated fulfillment feature for you, as you need to do so on your end which acts as a form of consent to allow our system to do so. We are going to take your feedback into consideration and look at making this more obvious to our users so that there is no confusion in the future.

We want to make this right for you, our head of support Anastasia has reached out to you to discuss further. Please reach out if you have any other concerns or feedback!

19 mai 2022

I have tried nearly all of the drop shipping apps. The DropCOmmerce app lacks some features to make it easy to import in bulk, but I have been assured they are working on such features. Still, I am sold on the selection of quality goods not found anywhere else, and therefore will continue using DropCommerce. Afterall, it's what you're selling that is important.
Gene Gilmore

Home And Flair
22 jours d’utilisation de l’application
DropCommerce a répondu 25 mai 2022

Hey Gene,

Thank you for your review! We will have that feature ready soon as discussed. Our support team has followed up with you to discuss further. I'm very pleased to hear that you are enjoying our selection of products!

Please feel free to reach out whenever you need!

Modifié le 2 avril 2022

I wish I could find my dog that i lost a while back because dogs are humans best friend. alas i cannot.

21 jours d’utilisation de l’application
DropCommerce a répondu 6 avril 2022

Hi there!

Sorry to hear about your furry friend, hopefully you get reunited soon!

When it comes to dropshipping I hope that your experience has been great with DropCommerce, please feel free to reach out if there is anything we can do to help you grow your business!

19 avril 2022

Hello how can i cancel my subscription? I can't find it anywhere... i don't want to pay for anything

14 jours d’utilisation de l’application
DropCommerce a répondu 26 avril 2022

Hi there,

I'm sorry to hear that you are looking to leave DropCommerce. We have sent you confirmation that you will not be charged, and instructions on how to verify so. We hope to re-gain your business in the future!

2 juin 2020

Love how many vendors you have for drop shipping, but the prices are very high. Most are already passed the retail price on the internet then to mark it up more to make a profit makes it difficult to get things sold quickly. Then the monthly fee is a bit high also so try to get the yearly plan which is a decent price. HOWEVER the ease of use is amazing and the staff was quick to respond to my questions and concerns. Prices and fees receive a one star rating, the other two stars are ease of use and great customer service.

Plus de 2 ans d’utilisation de l’application
DropCommerce a répondu 2 juin 2020

Hi there, thank you for the review!

Since our suppliers are independent businesses that manage their own pricing, our role is to keep finding more high quality, affordable suppliers and to encourage existing ones to reconsider more competitive pricing.

The general rule is that suppliers list their retail price and then they offer 30-50% margin on that, depending on their business.

If you reach out via Live Chat I'd be happy to help try and find some affordable items for you! I'd love to learn more about your business.

Thanks for your feedback,

Patrick, DropCommerce Founder

Modifié le 20 novembre 2020

The app itself is pretty well done, better then most really. The issue here is that most of the products on here are priced terribly high leaving no room for profit. There are quite a few products where once you pay shipping and for the product, the total is substantially higher then the suggested retail of the price, which makes little sense. Other items on here you can find online selling for less then what you can actually buy them for on here, again makes little sense. If you can spend a lot of time and effort you can find a few items that might actually provide profit and offer faster shipping then most other places. 3 stars simply because its a well done app, if only there was something profitable to sell it would be a winner.

5 mois d’utilisation de l’application
DropCommerce a répondu 10 août 2021

Thanks for the feedback! As a marketplace, we allow the suppliers to set their own prices as long as they are giving a margin of 30% or more. However, shipping can certainly eat into that margin if you aren't charging customers for it.

With over 23,000 products on our platform, we have a fair share of products offering 40%, 50%, or 60% off retail. But we understand if these products don't align with your chosen niche. We're working on it!

Overall, thanks for giving us a shot, and for taking the time to give us your thoughts on how we can improve :)

- DropCommerce Support Team

30 mars 2020

Selection for my niche is pretty good, not a large selection but some interesting first time items. Had a customer place their first order, recommended charge for shipping to the customer was 4.90, but when placing the order they charge you 10. There is a small disclaimer completely unnoticeable until order checkout about ability to charge 2.99 by completing sales fulfillment (so they reimburse you if you make enough sales) but only limited to 20 orders a month. I'm technically losing money to shipping at the moment, now I have to decide to charge the customers the full shipping price or increase retail price which either way looks bad for the business. Wish this was brought to the seller's attention in the first place, and DropCommerce should just feature this disclaimer as a promotional opportunity rather than an obligation to complete orders to a certain limit.

Tytanium LLC
6 mois d’utilisation de l’application
DropCommerce a répondu 30 mars 2020

Hi there,

I'm sorry that this reimbursement option wasn't made clear enough up front!

It does show in the initial product pricing/shipping details area, but I can see how it could be missed. Sorry about that!

This is a new feature and I will absolutely forward your feedback to our development team so we can improve this in the future.

Thanks again for your feedback and if there's anything we can do to help, please contact us via live chat support in the app and we will be happy to chat.

- Patrick, DropCommerce Founder

Modifié le 13 mai 2020

Shipping is not 2.99 or less to ship from US to Canada. It's 9.95 US on each item. Cost prices are high already and to add a profit and shipping items becomes too expensive for the consumers.

Vanilla Eboutique
3 mois d’utilisation de l’application
DropCommerce a répondu 12 mai 2020

Hi there,

I'm so sorry to hear that you experienced a glitch while trying to order samples. I'll reach out to you directly by email to try and get this sorted out right away!

It's true that Canadian shipping generally costs more in our platform. We operate as an open marketplace where the suppliers manage their own profiles, so we are unfortunately not in control of the shipping cost there.

I'll be in touch directly to resolve your sample issue :)

- Patrick, DropCommerce Founder