DropCommerce: US Dropshipping

This app has made everything as easy as can be. I was new to shopify and their platforms and apps, but after working with DropCommerce its became more clear and easy to learn and progress my skills as a business owner! Wonderful high-quality products!

I really enjoy using this. Importing products is really simple, and its really easy to browse through and find awesome suppliers .I'm really looking forward to continue using Dropcommerce!

First and foremost, I love this product. The app itself makes finding reliable suppliers with amazing products incredibly easy. The integration with the Shopify site is fantastic, and I appreciate the detail to which they allow product importation. Where this app lacks is customer service. I purchased the website build out package which promises 3 months of automated shipping help. I have not gotten the help I need with a single shipment, and have had to complete them all myself, despite following the team's instructions and switching on automated shipping. The one shipment they did assist with, they didn't even pay out for both suppliers so only one of the products from one supplier was fulfilled-- so I had to follow back up and complete the order myself so that my customer could receive the full order they had already purchased and paid for. Then, when I reach out to customer service (which I've done multiple times), they are less than helpful. I didn't purchase their most expensive plan and pay for automated help to receive little to no true support, with customer service reps that could seem to care less if my problem is solved. TLDR; The app is great, the customer service team is less than helpful.

This app is pretty terrible. Not a really great selection (at least for what I need) and their prices are ridiculously high. $39 for a super basic bikini set? No special designs or features, just basic. I have no clue how they expect you to make a profit here but I am definitely un-installing. Shopify should disband these type of apps. They claim suppliers are offering anywhere from 30-50% off but a quick Google search proves that is a lie. I mean, we're all trying to make a couple bucks here and I'm not gonna sell FOR you and your suppliers. That's not how this works.

I Just signed up for a plan no more than an hr ago and got set up on the free 7 day trial. Apparently, there is no way to cancel in Shopify or their app so I am un-installing and I sincerely hope that I am not charged. If I am, I will update this review.

Update 3/5/20: I spoke with Patrick and the customer service couldn't be better. They are gonna be adding new suppliers and I think we found a middle ground.

Nice interface and really helpful support. The products look good and shipping times are great! Highly recommend!

I have chosen to rewrite my review. The developer reached out to me and stated some information, but I am not going to give five stars. All I have to say is that some of the suppliers on here will not allow you to make a desirable profit, so vet out the suppliers before you use them, and do not limit yourself to one dropshipping app. Do your homework before you start adding items, research the products online, and determine if the suggested sell price is above or below the market before you add them.

I thing this drop shipping platform is great to use. It's fast to place orders and the service is great.

This app was easy to use and I found good products here. I am new to this online shipping and needed guidance. The customer support team were very helpful and I look forward to growing a successful business!

Selection for my niche is pretty good, not a large selection but some interesting first time items. Had a customer place their first order, recommended charge for shipping to the customer was 4.90, but when placing the order they charge you 10. There is a small disclaimer completely unnoticeable until order checkout about ability to charge 2.99 by completing sales fulfillment (so they reimburse you if you make enough sales) but only limited to 20 orders a month. I'm technically losing money to shipping at the moment, now I have to decide to charge the customers the full shipping price or increase retail price which either way looks bad for the business. Wish this was brought to the seller's attention in the first place, and DropCommerce should just feature this disclaimer as a promotional opportunity rather than an obligation to complete orders to a certain limit.

As a supplier this has been the easiest and most convenient app to use, it integrates perfectly with our shopify store and links our inventory in no time. We are used to deal with other drop shipping platforms that are not even close to offer a good customer service for the suppliers and willing to help with any technical difficulty. Spencer is very responsive and helpful.

Thank you for offering an outstanding service.

Raul
Beyond Borders Collective.