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I am having a little trouble with the flow.
Hi there,
Sorry to hear that you were running into some trouble with getting started. Our support team is reaching out to you directly to see how we can help get you started, and if you have any other specific questions or run into any issues, never hesitate to reach out to our team at support@dropcommerce.com
We're here to make you successful!
I had high hopes for this platform, but it’s hard to ignore the challenges. The pricing structure is a major concern—selling a candle at $50 just to maintain a margin is unreasonable. It’s hard to imagine who would pay that much for such a product.
On top of that, there are technical issues that make the experience frustrating. For example, when importing products, they often appear as “out of stock” before randomly switching back to “available”—and this happens across all items.
I’ve also noticed images being changed or removed without my input, leaving my shop looking unprofessional with mismatched photos that don’t align with the products. I tried reaching out for support, but since it’s Sunday, I don’t expect to hear back soon.
This experience has been far from smooth, and I really hope these issues are addressed quickly.
Thank you for taking the time to share your detailed feedback about your experience with DropCommerce. We genuinely appreciate your honest review as it helps us improve our service.
Regarding your concerns about pricing, we understand the challenge of maintaining competitive margins and we are actively working to expand our suppliers network weekly, expanding our catalog while allowing us to bring more options and better price points.
We'd be happy to help you identify products that better align with your target market and desired margins!
The technical issues you've experienced with inventory status may be on the supplier side, but we will make sure to ensure that if there is an issue on our end, that we will get it resolved as soon as possible.
Apologies for the delay on the weekend support. We do have support every day of the week but we have less agents available on Sunday's, we hope to expand coverage soon!
Again thank you for your feedback, we hope to make this right with you. Please reach out to support@dropcommerce.com and we will discuss more details on how to fix this.
I've happily installed this app and imported a few products, before realising that some products have shipping costs of 40 - 80 USD. This means that selling products from DropCommerce at their default prices (which is already on the high end) would mean earning a profit of less than 10 buxs and at times even losing profit (due to expensive shipping).
I've uninstalled the app since.
It is cute and helpful.
