The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
When requesting support, questions are replied with incomplete answers. Half the things I asked about are either ignored or answers are not helpful. Many products that sync with the store have missing information, missed spelled words or sentences that make no relevant sense. Otherwise the business model has promise.
App works well enough, Support is good. The problem is for my industry the wholesale prices of the items available are in some case twice as high as retail, I could by all cheaper on Amazon then I would pay wholesale here. So no money to be made.