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I hate this product It's not easy to use and it doesn't customize as it says it does and the worst part is they don't even list a customer service number or email I had to search for it.
Hey there,
I read your review and wanted to reach out personally. My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry this is how your first few days have gone. If the customization isn't doing what you expected it to, I'd love to help guide you through it personally.
Having to go searching for a way to reach us isn't okay, and we do try to make our support line easy to find. There's a chat inside the Atlas app where our AI can help with troubleshooting right away, our agents are online throughout the day on weekdays, and our email coverage runs 7 days a week.
I've gone ahead and emailed you directly so we can pick this up right away. If you can tell me which parts you were trying to change, I'll take a look and either get it working the way you wanted or make things right on our end. You can just reply to that email, or reach me at eddie@helloatlas.io.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards,
Eddie
Don't take it. This is going to be your worst nightmare. Cancelled it, uninstalled it, but still getting charged. Tried asking help from Shopify but no help provided. Have emailed ATLAS, lets see they give a refund or not.
06/07/2026
Still facing issues, now I am like seriously concerned. Last time the refund got initiated but again the same problem is here. After every few days I keep fighting the same issue and honestly its exhausting dealing with the same issue again and again. Now I just want to get rid o this Atlas asap. I say it again, DON'T TAKE IT GUYS, YOU WILL REGRET IT.
Hi there,
I’m Eddie, Head of Support at Atlas. I read your review and wanted to reach out personally.
Billing issues are something we take very seriously at Atlas, and we always do whatever it takes to resolve the situation properly. I checked your account and I’ve emailed you directly so we can review what happened and resolve this billing issue immediately.
I’m sorry for the frustration this caused. You have my full attention on this, and I’ll handle it personally.
Best Regards,
Eddie
I uninstalled the app but it still appears to be charging me. On top of that I can't seem to find their support channel or email or anything. Website has nothing.
I am very disappointed with Atlas AI. I uninstalled the app during the free trial period, yet I was still charged afterward. This feels misleading and unfair, especially since I clearly removed the app before the trial ended to avoid any billing.
There was no clear warning that simply uninstalling the app does not cancel the subscription, which makes the whole process confusing and frustrating for users. I expected better transparency and a more user-friendly cancellation process.
I have since tried to resolve the issue, but the experience has left a very negative impression. I would advise others to be extremely careful with the free trial and make sure to manually cancel the subscription in addition to uninstalling the app.
dil desdeği türkce yok launguıc proplems
I am extremely disappointed with my experience with this app. Even after deleting the application, I continued to be charged. I reached out to their support team to resolve this, but instead of a solution, I received over 50 emails that were clearly intended to stall and avoid issuing a refund.
The entire process feels like a deliberate attempt to make the refund process impossible. It is unprofessional, frustrating, and honestly, I do not feel this app is safe to use for your business. Save your time and money, and stay away from this application. I strongly do not recommend it.
El soporte es lo mejor! estoy muy feliz de usar su app, he pagado por temas y muchas veces incluido el tema actual no dan soporte siempre se lavan las manos pero atlas me soluciono todos los problemas y me ayudaron en cada momento, sin duda merece la pena usar esta app
Estupenda!!, Eddie ha sido muy profesional y paciente, y se ha involucrado muchísimo con mi problema, y me a aportado las soluciones que necesitaba. Agradezco y valoro que podemos disponer de profesionales como él.
Hola NovaFinds,
¡Muchísimas gracias por tus palabras! Eddie se va a alegrar mucho de leer esto, y nos aseguraremos de que lo vea.
Que se haya involucrado a fondo con tu problema y te haya dado las soluciones que necesitabas es justo la forma en la que queremos trabajar en Atlas. Poder contar con ese nivel de atención es algo que cuidamos mucho.
Si en algún momento vuelve a surgir algo, ya sabes dónde encontrarnos, aquí estamos.
¡Un abrazo y mucho éxito con tu tienda!
Atlas has been a game-changer for setting up my product bundle pages, but the real reason for 5 stars is their support team. I ran into a tricky cart drawer bug late at night and reached out expecting to wait until morning — Shahadat replied within minutes, took collaborator access, and fixed it while I was watching.
Not many apps offer this level of personal hands-on support. The bundle features themselves are powerful and flexible — multiple offer tiers, custom badges, image/text customization, and easy integration with my theme.
Highly recommend for any Shopify store building serious bundle pages. The app is solid; the support is exceptional.
Hi NutriNature™,
This one made our day.
Shahadat is one of those people who genuinely cares about every merchant he works with, and going hands-on with a cart drawer fix late at night is exactly the kind of support we want to be known for. We'll make sure he sees this personally.
We're really glad the bundle pages are working out for you too, and it's great hearing the support side matched up to the product side. If anything else comes up as you keep building your store, you know where to find us.
Did not notice that it replaces home page as well got replaced full of errors and bugs. After uninstalling the app my page was down because all of the atals elements stay there and you cannot delete them. Support is not really caring that much.
Hey Snauff
My name is Eddie, and I'm the Head of Support at Atlas.
I'm sorry about the experience you had. You're right that we should do a much better job of clearly stating up front that Atlas modifies your home page. That's on us, and it's feedback I'm taking seriously.
I looked into your account and see that our support team already reverted your home page to your previous working version. That also removes the Atlas dependencies in the process, since they are tied to the template in your theme code, so nothing should be left behind. If anything still looks off, just reply here or send me and email at eddie@helloatlas.io and I'll handle it directly.
I'm also really sorry the support experience didn't feel like we had your back. We really do care, and it's frustrating to hear that didn't come through in the conversation. I'll take a closer look at the thread on our end to see what we could have done differently.
You have my direct attention on this. I'd really appreciate the opportunity to turn this into the 5-star experience it should have been from the start.
Best Regards
Eddie
Had great help from the team to a problem i couldn't figure out. great service
