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They are indifferent, they give bad support, definitely do not use them, they are scammers.
We are very sadden to hear that you have had an experience as such. We strive to provide the best possible experience for our customers. We would love the opportunity to make things right. Could you please share more details about your experience by reaching out to us at support@helloatlas.io? Your feedback is invaluable, and we’re committed to continue providing an excellence customer experience.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Best Regards
well i installed this app,is been a week the app doest work,i cant even open,i contact the support and no answer nobody care,for an app that charge all this money,i was aspecting a lot better,shame
We’re truly sorry to hear about your experience and want to make this right. This is not the standard we strive for, and we’d love the opportunity to address the issues you’ve encountered.
Please reach out to our support team directly at support@helloatlas.io so we can assist you promptly. Your feedback is valuable, and we’re committed to ensuring the app meets your expectations.
Thank you for bringing this to our attention, and we hope to resolve this for you soon.
shit
We’re sorry to hear you’re unhappy with your experience. We’d love to understand more about what went wrong so we can address your concerns. Please feel free to reach out to our support team at support@helloatlas.io.
Your feedback is important to us, and we’re committed to making improvements wherever needed.
why doesn't it add to my product page in Shopify after sync of products.
Hi there, we’re sorry for the inconvenience! If you're still experiencing issues, don’t hesitate to reach out to us at support@helloatlas.io. We always offer free store credits if you're facing problems, allowing you to create another store with our app at no charge. We’ve made substantial updates to the UI and themes recently, so those issues should be resolved. If not, we’ll address them promptly!
this is the error that appears when i try to generate the store when i add the Aliexpress link,,
(Please, enter the valid url, only alliexpress.us and amazon.com urls are supported for now)
the App doesn't work and despite contacting support i never had a reply, shame
Hi there,
Sorry for the trouble with the error message! Right now, our tool only supports links within the USA. We’re excited to let you know that we’re working on expanding this to include more regions soon.
We realize the error message could be clearer, and we’re on it—making sure it’s more noticeable until we’ve got global coverage sorted out.
Also, about your email not getting a response—that’s unusual for us. It might have been a slip-up on our end, and we’re looking into it to make sure it doesn’t happen again.
Thanks for your patience and understanding.
Warm regards,
Atlas Support Team
After purchasing a store from this app with $29. A few hours later shopify terminated my store. I'm 99% sure this is because of this app. Although I contacted the support I haven't gottenn a reply.
Hi there, we’re sorry for the inconvenience! If your store was terminated, it could have been for a number of reasons. Please reach out to us at support@helloatlas.io and we can help but there are other factors like selling goods that Shopify does not allow and other things that can lead Shopify to terminating your store.
Schlecht geht gar nicht bin enttäuscht
Hey! Sorry to hear about the trouble you’re having. If the issue persists, feel free to contact us at support@helloatlas.io. We offer free store credits if you're encountering difficulties, so you can build another store on us. We’ve also made significant improvements to our UI and themes, so hopefully, those problems are already fixed. If not, we'll get right on it!
We’re sorry to hear you’re unhappy with your experience. We’d love to understand more about what went wrong so we can address your concerns. Please feel free to reach out to our support team at support@helloatlas.io.
Your feedback is important to us, and we’re committed to making improvements wherever needed.