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I am not finding joy on dropstore, products don’t sync to Shopify. Stay away, I’m paying R599 for nothing, cancelling my subscription end of the month. Frustration after frustration.
Please do not use this supplier if you want your business to grow. Firstly, their support service is very poor, and they take weeks to reply to emails. They owe me R999 which they promised to refund since the 20 November 2023. Till now I am still waiting. They also failed to fulfill two orders I placed on their platform. Amount R720 on the 07/12/23 and R620 on the 09/12/23 they then send an email promising to refund since they failed, till now I am still waiting for the refunds. when I sent them emails, they don't reply. Instead of replying to my emails they cancelled my Pro-plan which I paid for on the 11/12/23 worth the amount of R599. really what is this? are you also going to refund it or not? This is poor service to the core, and it is disrespecting. I wish Shopify could remove them from the list of dropshipping suppliers. PLEASE DO NOT USE DROPSTORE. @DROPSTORE KINDLY ADVISE ON WHEN I WILL GET MY REFUNDS. We are really frustrated, and we need help or advice from anyone who can assist. Support service not helping, and they do not have contact numbers.
Today is the 11/01/2024 since I submitted the above review, as an update to the whole world, till now I didn't receive my refunds from this company Dropstore. I have been waiting for so long. sending emails to them but there is no action taken. I will now involve third parties even take them to the media if I do not get any assistance.
Please everyone out there do not use Dropstore if you want to grow your business.
@ DROPSTORE WHEN ARE YOU GOING TO REFUND US.
I would like to give an update since we last post this review. Today is the 27/01/2024. DROPSTORE still did not refund us. we are very much disappointed, and we are currently taking this matter to our lawyers now. we have been patient enough since last year thinking that they will deal with this matter professionally, but they failed. what they normally do is to send emails keep promising to process the funds but no action. I wander who is the owner of this company. He/She has no respect to the company and its customers. Entrepreneurs PLEASE DO NOT USE DROPSTORE FOR DROPSHIPPING LOOK FOR OTHER RELIABLE SUPPLIERSTHAT WILL GIVE YOU GREAT SERVICE. @DROPSTORE CAN YOU PLEASE ADVISE US WHEN YOU WILL REFUND US.
I paid a subscription all of a sudden dropstore is not compatible hebaaaan what nonsense is this
Hello Trend Drip Sneakers,
Thank you for reaching out to us and bringing this issue to our attention.
We would like to investigate this matter further with our Tech Support team.
Please send your inquiry to support@dropstore.co.za, along with the email address you used to register on Dropstore. Our Live Chat is also available on weekdays, Monday through Friday.
Additionally, you can reach out to us via Facebook Messenger.
Thank you.
I paid for the R199 subscription but they seem not to activate my subscription , my products don't sync with my store as well I DON'T UNDERSTAND WHATS HAPPENING.
DO NOT USE THIS SUPPLIER. YOUR PRODUCTS DONT SYNC EVEN IF YOU PAY FOR THEIR SURVICES. IF YOU WANT GOOD SERTVICE DELIVERY DO NOT USE DROP STORE. SUPPORT DOES NOT SEEM TO HELP. FURTHERMORE THAY ARE UNABLE TO STYICK TO THE DEADLINES THEY HAVE GIVEN THEM SELFS.
Thank you for bringing this issue to our attention. We're sorry to hear that you've been experiencing problems with our app.
We take all feedback seriously, and we're committed to resolving your issues as quickly and effectively as possible. We've investigated the issue and have identified the root cause. We're working on a fix and expect to have it implemented within the next few days.
In the meantime, we've reached out to you directly to offer assistance. We'd like to hear more about your experience and see if there's anything we can do to help.
I will give this app a 0. they cannot fix issues. My products are not linking to my shopify store.
They take FOREVER to respond to queries , yet they still take your money knowing the service they promise is not what the customer is getting
Thank you for bringing this issue to our attention. We're sorry to hear that you have been experiencing problems with our app and that you feel our response time has been unacceptable.
At Dropstore, our goal is to provide the best possible service to our customers, and We apologise if we have fallen short in this instance. We take all feedback, both positive and negative, seriously, and I would like to assure you that we are committed to resolving your issues as quickly and effectively as possible.
We would appreciate the opportunity to discuss your concerns in more detail and see if there is anything we can do to assist you. Please do reach out to us at support@dropstore.co.za
Thank you for your patience and understanding, and We look forward to hearing back from you soon.
I have paid my montly subscription but it keep refusing to import/sync the product to my shopfy now when i text the support they hit me with a seen been 8 days now.
We apologize for the delay in responding to your inquiry about our Dropstore app issue. We are working diligently to address all customer concerns amid high inquiry volumes. To assist you, please provide your store URL and registration email- please send this via email at support@dropstore.co.za. We appreciate your patience and understanding.
I share same frustrations with the first review. My products are not linking to my shopify store.
Hi
I uninstalled the app and have paid for pro version jeweler I cannot migrate the store to my shopify and my items are said to have been imported to the store however they are not there. Please assist
This app does not integrate with my Shopify store and when I add a product to my import list it does not register on my Shopify. I can see that I am not the only one with this problem, and I can see that it has been going on for quite a while with no replies or attempts to fix this issue. I don't recommend this app and have to say I am extremally displeased with the way the developers have set it out.