DSers‑AliExpress Dropshipping

Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP

After having an issue with the length of the SKU's being too long and making it impossible to add product to TikTok I had no other choice but to change platforms. I have over 400 product with multiple variations which I needed to import into the new platform.

I pleaded with DSers to send me a CSV file to make the process an hour rather than weeks, to which I was told they are unable to do so. Which is not true. I think it's terrible customer service to treat people this way just because they have to leave due to the platform not being able to support popular apps such as TikTok.

App never works properly, always issue.
At least three times a week, you get hit with store connection issue where you can not fulfill the orders.
Support does not comprehend english most of the times.
You ask for something that and you get a
Response for something that is completely for a different
Subject. Most people use it because they made a mistake and choose this app first, it's not easy to move your work from one garbage app to other. I have a lot of orders that need to be fulfilled for Halloween now, and I could not fulfill the orders because of it. It actually not first time that their poor actions have caused financial damage.

Horrible horrible app not able to ship any products, every time I try to purchase it says we're not able to ship in united states but, my rates are set up. They have been no help and don't reply in a timely matter I'm never truly receiving assistance.

i cant understand if my order completed, it says me in fullifement the order but i cant sellect shipping, i cant understand the app.

This app has issues. One of my orders was fulfilled on aliexpress but the app failed to capture the payment on Shopify. By the time I noticed this the payment Authorization had already expired. Watch out for freebies with this one.

Problemas constantes em realizar a conexão com a shopify.
Realizei a tentativa de conexão, por pelo menos 08 vezes e todas sem sucesso.

Not being available is understandable but seeing the messages and not replying is another, i was communicating through messenger and my messages were SEEN. im not interested in leaving a bad review for no reason

Their support is litterally NEVER available. Always replying too late and today they saw my messages showing an urgent problem and they IGNORED! If you're gonna ignore your customers atleast dont use platforms that show if youve read the message or not.

terrible

não conecta com o aliexpress, da um erro que a página não foi encontradaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

I am writing to express my dissatisfaction and frustration with the recent experience I had regarding the pricing rule and sync feature in DSers. Yesterday, I encountered a problem with my pricing rule, and upon contacting the support team, I was advised to perform a sync multiple times as a troubleshooting step.

However, I would like to highlight that my current subscription plan only allows for a total of four syncs per month. Following the support team's instructions, I utilized all four syncs to resolve the issue. Unfortunately, today, when I attempted to utilize the pricing rule feature, I discovered that it was no longer accessible.

I immediately reached out to the support team again, and I was informed that a ticket had been created for the technical team to investigate the matter. While I appreciate the effort to resolve the issue, I am disappointed to learn that I am now being asked to pay for additional syncs in order to modify my pricing rule.

I would like to emphasize that I should not be held responsible for the additional charges associated with the syncs beyond my allotted quota. I only performed the recommended syncs as per the support team's instructions. It is unfair to expect me to bear the cost for a problem that arose from the system's error and the support team's guidance.