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This app is easy to use and has made my eCommerce experience smooth and enjoyable. The only reason why I gave 4 stars instead of 5 is because it tends to be quite buggy sometimes (items failing to be pushed to Shopify and having to retry multiple times before it works, collections not being recognized, etc). But other than that, it's great!
Hi there ！Thank you for your review. The issue is fixed already. Please feel free to let us know if you are still having accessing issue.
Irene was such a big help! Her guidance allowed me to be pointed in the right direction to learn new things about the process I am partaking in. I definitely feel comfortable reaching back out for further assistance in the future.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
I just spoke to Eamily. Very helpful and very nice to chat to. Was very detailed and even gave me a screenshot to explain step by step to fulfill my orders. Was able to solve the questions that I have asked and send me a couple of advice on how to integrate Dsers with Oberlo
Hi Sticks&Daggers,
We are glad to learn that your issue was fixed. Thank you for your review of our customer service team. They are always here for you to answer any of your questions and help you in every way they can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
5 stars for Victoria who was very helpful. But the app itself is messy - the "seamless" migration from Oberlo to DSers we were all promised has not worked very well at alln for me. Almost half (170) of my 400 Oberlo products did not migrate correctly which means I have to manually enter them all over again & maybe even lose my custom title & product descriptions & images. Not looking forward to it.
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions.
We are sorry to hear about the issue you had during migration.
Hopefully you'll be able to resume normal operation soon. Happy dropshipping with DSers!
DSers Team
In somethings its good one but a little complicated many things need to improve, as variants are too much time taking to add as a separate product and most of aliexpress suppliers has added more than different products as 25 variants, it should be solved and available on dsers pro as well dsers. Will review dsers pro too !
Had a problem with tracking numbers and Zoe explained and solved the issue. They have a nice customer service
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Issues with the app I needed support on were for importing product lists from AliExpress which it will not do as a complete list but only 1 at a time. Without getting the product to Shopify I’m in tough shape but I got some work around. There also is a push to FSer button Crome extension to push products that only works on PC’s but not iPads using Chrome. They need to work on this!!! As to support… We all need help and support in our lives when encountering new things and new processes and I am pleased to report that I’ve received both from Shopify Support gently guiding my journey between AliExpress, DSer, and Shopify as each piece connects and changes in one can affect the other. My chat support agent was Eden who was both extremely knowledgeable and best of all patient with me to a fault. Giving credit where it is due… If you happen to get Eden when you need support you are in great hands!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
atendimento do Lucas torno meu problema mais fácil de se resolver
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Muito bom, recomendo, e é isssooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooo
Hi,
Thank you for your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Jessica supported me after a new migration over to the software - very helpful and quickly resolved my issues.