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The app is not working their servers are not functioning properly randomly. Now i get mapping error and i have 500 orders waiting to fulfilll and i cannot fulfill them cause their app is broken once again!!!!!!!!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Migrated over to this product believing it was the replacement for Oberlo but after migration it still needs mapping and isn't nearly as user friendly or functional as Oberlo was!
Hello FridaySweets.com,
Thank you for your feedback.
After migration, all your products that were mapped in Oberlo with AliExpress suppliers will be mapped in DSers as well.
Please make sure that the mapping is activated in DSers, and if you have any issue, our customer service team will be able to easily help you fix the issues.
If you have some suggestion on how to make DSers more user-friendly & functional, please share your thoughts with us, we'll be glad to hear them!
DSers Team
Très déçu de l'application, depuis 4 jours je ne suis plus en mesure de me connecter, les commandes s'accumulent et je ne peux rien faire à part rembourser mes clients.
Dsers m'a fait perdre beaucoup d'argent
Hi Super Forme,
We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
The new September 2023 DSers update is unbelievably underwhelming. Support has been so far from helpful as well. I'm experiencing a bug with package tracking that is extremely easy to solve, but support simply can't understand. When sending customer notification emails after an order ships, I select "Other" and use my own websites Track Order page URL. It was working fine in the previous DSers version, no issues. Now with this new update, it's adding "%s" at the end of my custom URL link, which is making the page unavailable and causing an error message. If I'm already inputting a custom URL, why would it add "%s" at the end of my URL for absolutely no reason. Please solve this issue and make sure the Custom URL provided stays the exact same way it was set, without adding anything to the end. Orders are also taking significantly longer to place, and sometimes don't even work at all. Should've left the app the way it was. Will be deleting permanently if these issues persist.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
We understand that the update might not have been as smooth as we hoped, but we will hopefully be able to show you in the future why it was necessary. We will use this opportunity to improve and this makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Dsers Supplier Optimizer is attempting to only show their Tmall items. These items say "Only available on Tmall" but when I do my own search on AliExpress, there are plenty of suppliers with the same item that I tried to find using Supplier Optimizer. Tmall items are more expensive and delivery times are longer. I don't want to source from Tmall and not accurately showing what's available on AliExpress feels very suspicious. I will cancel my subscription and find another way to import AliExpress items. I don't trust that Dsers is being honest about what's available on AliExpress but pushing its own brand in a deceptive way.
Está com problema e o suporte é bem ruim. Demoram muito para responder.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.
Hi there
Thank you so much for taking time to write this feedback to us.
We are working hard to make sure this doesn't happen again. Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password
Hi there! We are replying every email from our users. Please feel free to let us know your email address that used to contact. We will help to check. For admitad issue, please deactivate your Chrome extension otherwise they will hijack your traffic. For resetting password issue, could you please share more details. Feel free to contact support@dserspro.com
Terrible app. i've asked several times about who keeps changing these prices? you all said aliexpress. Well that's not true. It's DSer. Everyday it's atleast 99 products everyday you all are changing in your app. I get on here every day & compare your notifications to inventory or out of stock to aliexpress everyday. I took screenshots of products same price & not out of stock. It's DSer . Dser your inventory or stores take up til 24-30 days shipping. i have stores w/14 days on aliexpress shipping. also another store 5-7 days . I've been purchasing from them & clients. I don't like your store pinned to my shopify.. it's a problem. i have to go out of my way to send for help. i've changed the settings & still getting notifications of items out of stock & u all want us to pay for your mistakes.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
It seems you may have misunderstood the way that our notification system work, along with why the prices may sometimes be different and we'd be happy ot share more lights on those points,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past.
Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer.
Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually.
As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours.
We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team