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  • 98 % af bedømmelserne er på 5 stjerner
  • 1 % af bedømmelserne er på 4 stjerner
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16. februar 2020

Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password

Geniale Gadgets
Tyskland
Næsten 2 år bruger appen
DSers svarede 17. februar 2020

Hi there! We are replying every email from our users. Please feel free to let us know your email address that used to contact. We will help to check. For admitad issue, please deactivate your Chrome extension otherwise they will hijack your traffic. For resetting password issue, could you please share more details. Feel free to contact support@dserspro.com

Redigeret 1. februar 2024

new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. You might ask why? Every day, we had to remap variants for orders about 40%. Then we have to check it is same product, size etc as per the Shopify order as they have make mistakes in the past.
Customer services may be good as we pay for it but it is useless and the IT team is useless and come back with the wrong answer.
Option 2 chrome extension failed and it is day 3 and we are losing discount, coupons, they advise was to process the orders manually.
As merchant is changing the tracking number, they combined the parcels, but the auto update of tracking by Dser does not work, we have to update manually. It says 90mins but it takes 120 mins and after the updates it takes 4-5 hours.
We always find issues, I wish they focus on ordering app, then trying to be another Shopify and financial app, as many of the functions looks nice but only work 60% making it useless.

Kawaiies
Storbritannien
Mere end et år bruger appen
DSers svarede 12. november 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

Redigeret 23. september 2023

this USED to be a great app but theyve done an update and now its broken. Price updates price/ currency resyncing feature isnt working properly, product filter is broken as it no longer shows product removed form shopify, SKU updates dont take, WHY they decided to "fix" something that WASNT broken is beyond me but tbh if they cant roll me back to the previous version or fix these problems IMMEADIATELY then im remapping my products thru another app. THATS how broekn this app is now

ozonlineshopper
Australien
Mere end et år bruger appen
Redigeret 25. januar 2024

If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.

Lulu Babe
Australien
Mere end et år bruger appen
DSers svarede 2. juni 2022

Hello Lulu Babe,

We're very sorry to hear about your experience with DSers. We apologize if you felt pushed about leaving a review because we are trying to get proper feedback.
For the monthly subscription, we have a dedicated free plan for users coming from Oberlo that gives you access to all the features you had on Oberlo, without having to pay anything, could you please give us more details?
As for the interface, we'll work hard to improve it according to the feedback we received.
Thank you for taking the time to share your thoughts and happy dropshipping nonetheless!

DSers Team

14. juni 2022

Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.

PlayPaw
Australien
Mere end et år bruger appen
DSers svarede 14. juni 2022

Hello PlayPaw,

Thank you for your comment, we appreciate all feedback.
We'd like to clarify that you not forced to migrate to DSers, you can choose any platform you want :)
May I ask what you need to do and why you think it's more complicated?
Our customer service is available 24/7, and the average response time is under 2 mins, you can try to contact them on Facebook Messenger via:
https://www.messenger.com/t/DSersOfficial
or via email at: support@dserspro.com
I'm sure they'll be able to help you.

Have a great day,
DSers Team

Redigeret 3. maj 2021

DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up this step? Please don't try to mix the problems. The answer is that you are not ready to do a test order, which meaning it is not a complete test. You should ask your product managers and coders to fix it up instead of just trying to argue with me without the basic logic. So ridiculous!

Any Any Fitness
Australien
Mere end et år bruger appen
DSers svarede 2. maj 2021

Dear team

Thank you for your review.
It seems that you had issue when made test order.
Maybe I can provide some helpful solution here if you do not want this order :
1. You can easily skip this step if you do not want to make a test order
2. For the test order made to AliExpress, you can cancel it smoothly on AliExpress
3. For the test order made on Shopify, you can delete it as well.
4. For that order on DSers, we suggest you mark it as fulfilled and it will be moved to Fulfilled tab.
If you still have questions, we have 24*7 support for you.
Please feel free to contact.

Best regards,
DSers team

16. oktober 2023

For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app daily). Totally unacceptable. No offer of any refund for all of the inconvenience. Shopify needs to find a new app for dropshippers urgently. The only decent thing is the prompt customer service, hence why I've given it a star.

Furbaby Friend Gifts
Storbritannien
Mere end et år bruger appen
DSers svarede 17. oktober 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

15. november 2019

the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.

Aleatório
Brasilien
Mere end et år bruger appen
Redigeret 12. august 2022

I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take all day as a result.

Dane Fashion
Canada
Mere end et år bruger appen
DSers svarede 11. august 2022

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

5. november 2023

They promised to refund but didn't keep the promise. Their customer service was frustrating, as I had to engage with multiple agents regarding the same issue. Each time, I had to reiterate and explain my query repeatedly. It was a disappointing experience.

The Anime Supply
USA
Mere end et år bruger appen
DSers svarede 7. november 2023

Hello,

Thank you for taking the time to leave your feedback.
We have checked our database, and your ticket is still in progress, it is number #24088.
We have marked it as urgent, and your refund is underway. It may take some time for refund to be processed, but rest assured, we will try our best to ensure you get your refund as soon as possible.

Please drop our customer services team a message via on any below methods for an update on your ticket.

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team