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i still didnt use this app i had a problem with importing all my products from shopify,but the support team is good Catherine had anwsered all my questions thanks
Hi floricj,
Thank you for your review of our customer service. DSers' customer service team is always here to help you in every way we can. We will continue working hard to develop our app to further improve users' dropshipping experience. Please feel free to contact us if you need more help. Happy dropshipping with DSers!
DSers Team
I used this app after previously using Oberlo. I think this app is not as easy or to use user-friendly, but the help section and customer service has been acceptable so far. The most frustrating thing for me is I have tons of items on my store that I source from a POD app and not AliExpress, and now I have to go find all of these on DSers and "hide" them from DSers to complete my order fulfillment and it's extremely time consuming. I wish I could have connected my items from AliExpress and not connected my items directly from my shopify store.
Hello,
Thank you for your comment!
We understand the DSers is a bit different from Oberlo and might not be as user friendly at first.
We'll work hard to try and improve things in the near future.
Please don't hesitate to talk with our customer service team if you need help.
DSers Team
Precisei de ajuda para deletar 2 produtos da lista, o atendimento foi rápido e cordial. Mas não fiquei satisfeita com a usabilidade do sistema, nunca precisei de ajuda para realizar uma tarefa tão simples como essa!
Hello,
Thank you for your review, all feedback is important to us and we’re happy to hear more about some suggestions you may have to improve things.
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
I am very satisfied with the help provided by Lena ! She finds solution in seconds while I struggle for a long time. However, I would like to give some advice to improve the platform itself : - the transition with Oberlo is not very smooth (we need to ask to have all the data, I would have appreciated seeing my old invoices and stuff like that...)
- it would be better to have fewer tabs (one order can be seperated in three or more tabs for example)
- when setting up a time zone, it would be great to keep it by default instead of redoing the operation each time
- when trying to open an order from shopify "open with dsers", it doesn't always shows the order actually. It may just go to the main page and you struggle to find it.
Hello Peignoir Avenue,
Thank you for your detailled review.
It's very useful for us to get detailled feedback like this.
we'll take you suggestions into consideration and try to improve things in the future!
DSers Team
I find the app a little difficult at times to use the user interface.
BUT, the Customer Service via the 'messenger' link is very fast & easy to use.
If you have any issues with the platform I would definitely recommend contacting CS via messenger to get help.
Hello!
Thank you for your review!
Could you please give us more details about the difficulty you faced?
It would be really useful for us to improve according to our merchants suggestions.
Thank you in advance and have a good day.
DSers Team
I really wanted to like this app (DSers Pro), the DSers Pro account is supposed to handle multiple stores of the platforms Shopify and Woocommerce. It does..... but there's a big Wall between the 2 platforms. You can't import products into one platform and then transfer them to another, it's 2 seperate import lists which to me makes no sense at all. If you want to import products into Shopify you have to log into the Shopify platform. If you want to import products into Woocommerce you have to log into the Woocommerce platform. I don't know why it needs to be like this since DSers uses their own backend. The Pro account enables you to have 25 stores and import 75,000 products, but it only allows for 1 user..... I imagine a very overworked user, which I hope they're paid very well :). And since the software does not support multiple lists like many other Aliexpress softwares do the 75,000 products by 1 person, might as well say 1,000,000 because I don't think one person can manage a 75,000 product list. It does have 1 filter that allows you to filter by products pushed to stores. One feature I like is that it allow you to set a standardized message to vendors (i.e. not to put marketing materials in the packaging) and your phone number instead of your customer's phone number. I really hope DSers does some major improvements to the app, otherwise I won't renew past the generous trial period of 3 months. UPDATE: I gave up on this app, if you have more than a few items, in my opinion this app become unusable (remember just my personal opinion) you can only update your store 5 items at a time and it takes a really long time to do the update and I've compared it with several other apps. Their claim of being able to have 75000 items is beyond the realm of possibility. Getting items from your store is 10 items at a time and again it takes a very long time to fetch even a small number like 100 items. One positive that must be mentioned is their customer support is very good. Too bad their app isn't, at least for me..... they have many good reviews but when I tested it with a store of 100 items and another store with 200 it became totally and unacceptably unusable.
I'm not trying to malign the company, just sharing my personal experience.
Hi dear team !
Thank you so much for your advices and feedback. We are sorry that DSers did not manage to bring you a good user experience. Since Woo and Shopify have a lot of things quite different from each other, we currently split it into 2 platforms. We will discuss your situation with inner team and see how to optimize it. Thank you for your understanding and keep in touch.
Have a great day!
DSers team
Why is the DSers app being reported as incompatible with Shopify? I installed it on July, 6 and used it for a few days, but now the platform has been informing about this incompatibility. Can anyone help me on how to proceed?
Hello,
The issue is cause by an old Shopify API error, but will not affect your business and you can continue to use DSers normally.
We are working with Shopify to solve this issue as soon as possible.
DSers team,
Das Problem ist hier der Versand. Man fügt ein Produkt hinzu und erfährt dann später das gar nicht die Möglichkeit besteht nach Deutschland liefern zu lassen. Viel Arbeit, verschwendete Zeit und Ärger. Nur durch eine Testbestellung konnte ich das herausfinden. Ich lösche diese App obwohl ich mir mehr versprochen hatte.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Your supplier issue may have been caused by the fact that the supplier you selected don't have the certification of Environment evaluation as the Germanic government requires.
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
All in all a good app, but can only find simlar products what I am searching for, and not the excat product I want to have. I found a good supplier with a good product on Aliexpress and all I just want is to import the product to my store, but cant find it on Dsers.
Hello Flurino,
Thank you for your review, we appreciate all feedback.
You can easily import the product you found on AliExpress to DSers with one click. As for the similar product, we try to give you some alternatives to the products you like, which will potentially have lower prices.
Please let us know if you have some ideas on how we can improve things!
DSers Team
Hi there,
Thank you so much for taking time to leave this feedback to us.
Would you mind reaching out to us with more details about your situation?
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team