Rezensionen (31.723)

Gesamtbewertung
5
Anzahl pro Bewertungsstufe
  • 98 % der Bewertungen sind 5 Sterne
  • 1 % der Bewertungen sind 4 Sterne
  • 0 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 1 % der Bewertungen sind 1 Sterne
19. Dezember 2024

Support is fast and helpful.
But prices are exactly same than Aliexpres public prices, there is no discount for dropshipping model business.

E-ALLSHOP
Italien
11 monate mit der App
DSers hat geantwortet 23. Dezember 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

27. Januar 2025

La communication n'est pas facile malheureusement. La personne n'a pas compris ce que je demandais et c'est finalement moi qui ai trouvé la finalité du problème.. Je remercie quand même cette personne de m'avoir consacrée du temps.

PatissArts
Frankreich
Etwa 2 monate mit der App
DSers hat geantwortet 30. Januar 2025

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

22. November 2024

Vivian excelente no atendimento.

Mi Mimei Brasil
Brasilien
21 tage mit der App
DSers hat geantwortet 24. November 2024

Hi there,

Thank you for your review, all feedback is important to us.

Please drop our customer services team a message via on any below methods if you need any more help.

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

3. September 2024

The attendant was very attentive and helpful. However, she was unable to resolve the problem.

Pet Store ED
Portugal
7 monate mit der App
DSers hat geantwortet 4. September 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

Bearbeitet am 2. September 2021

En attente de résolution de problème, je reviendrais changer l'évaluation quand ce sera réglé ! Pris en charge par Bruna

Ma Culotte Menstruelle
Frankreich
Fast 3 jahre mit der App
DSers hat geantwortet 30. Dezember 2020

Hi dear Ma Culotte Menstruelle !

We are so sorry that you are facing issue currently. Team has been communicating with Ali team since we got your feedback.

As you mentioned, before, there is no such issue and it happened all of a sudden. Team needs time to confirm details with Ali team, work on a fix accordingly, and test very carefully to make sure no other error happens when we solve your issue since the feature is important to all of our users.
We thank you very much for your understanding and patience. We will put the solution online very soon after we make sure the fix is completely OK.

Have a good day.

Best,
DSers team

13. Juli 2022

não funciona 100% - mas os atendentes sempre resolvem com presteza e rapidez. A jenifer é excelente!

MAJU STORE
Brasilien
Fast 3 jahre mit der App
DSers hat geantwortet 13. Juli 2022

Hello Maju Store.

Thank you for taking the time to leave a review.
Could you share your thoughts on what we could improve?
This would help us to make the experience even better for all our users.

Thanks a lot and happy dropshipping!

DSers Team

14. Juni 2022

Just migrated to Dsers. unsure yet of the usefulness of app. have yet to explore further. A pleasant experience I had with Dsers was my encounter with their staff Ms Jenny Bayat. She had been very helpful & professional in her approach. Sincerely it was a pleasant experience! Importantly I managed to rectify the migration hiccup issue thru her help. Thk you Jenny & Great Job! Thk you also Dsers! Rgds Helena

Hats Idea Store
Singapur
Mehr als 2 jahre mit der App
DSers hat geantwortet 14. Juni 2022

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

14. Juni 2022

I used this app after previously using Oberlo. I think this app is not as easy or to use user-friendly, but the help section and customer service has been acceptable so far. The most frustrating thing for me is I have tons of items on my store that I source from a POD app and not AliExpress, and now I have to go find all of these on DSers and "hide" them from DSers to complete my order fulfillment and it's extremely time consuming. I wish I could have connected my items from AliExpress and not connected my items directly from my shopify store.

Lil' Bun's Boutique
Vereinigte Staaten
Mehr als 2 jahre mit der App
DSers hat geantwortet 14. Juni 2022

Hello,

Thank you for your comment!
We understand the DSers is a bit different from Oberlo and might not be as user friendly at first.
We'll work hard to try and improve things in the near future.
Please don't hesitate to talk with our customer service team if you need help.

DSers Team

17. März 2023

After having the Basic version more than 1 year we move to the paid Advanced subscription as it promised a better tracking service of Aliexpress tracking numbers, sadly that option never fully work as every time the supplier changed the tracking in AliExpress DSER didn't make the proper update in our web, they told us the only way to keep the tracking updated is by using the extension in chrome manually every day, but the most important, we changed to this plan to have a proper tool that could help us change the prices when the suppliers increase them in Aliexpress, THIS NEVER WORKED, not eve once, we contacted customer support more than 20 times because of this and the just gave us vague answers and never a solution, the last week we barely make profits as most of the products didn't have their prices updated, they insisted that their tool takes 24-48h, but we see is not true, there are many products mapped correctly in DSER that have old prices for weeks, terrible customer support, right now looking for a proper tool that provides the right features they advertised and move this tool back to the basic free plan.

UrbanWearOutsiders
Vereinigtes Königreich
Etwa 2 jahre mit der App
DSers hat geantwortet 20. März 2023

Hello!

Thank you for your comment.
We know we say that a lot, but every feedback matters!

We are sorry that this issue is taking a long time to get fixed.
Our tech team is still actively working on it!
Our support team will keep you updated on the evolution, but feel free to reach out to us anytime!

Happy dropshipping!
DSers team

16. März 2023

Since Oberlo was sunsetted and Dsers introduced this app has proven to be very useful but it really needs to be updated so that it is supported by shopify.com I've so many products linked through Dsers and AliExpress the flow needs to be more synchronized so it doesn't take up so much time.

League-Of-Your-Own
Vereinigtes Königreich
Fast 2 jahre mit der App
DSers hat geantwortet 17. März 2023

Hello,

Thank you for your review, every feedback is important to us.
Could you give us more feedback about what you mean? Do you think our synchronization from Shopify to DSers is too slow?

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team