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fui bem atendido e a atendente Krystal tirou as duvida que eu precisava para fazer um upgrade do meu plano
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy "
All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!
Hello!
Thank you for the feedback! If you need anything else, don’t hesitate to reach out.
You can contact us anytime
DSers Team
Merci pour l'aide Krystal
Bonjour,
Merci pour votre message ! Nous sommes ravis d'apprendre que Krystal a pu vous aider. 😊
Si vous avez besoin d’aide à l’avenir, n’hésitez pas à nous contacter.
Équipe DSers
O aplicativo é excelente! Uso há mais de 2 anos em minha operação de dropshipping e tem sido ótimo! Sandra me ajudou rapidamente, e me esclareceu a cerca de um problema que eu tive. Nota 10/10 para o atedimento! Muito obrigado!
Catalina was so incredibly patient, knowledgeable and helpful in resolving my issue. She walked me through every detail with screenshots.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Foi ótima. Fui muito bem atendida e consegui resolver o problema que estava me dando dor de cabeça. Obrigada
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I had trouble shipping my order, but thanks to Fiona, I was able to complete it. Great help!
Hello,
Thank you for your feedback! We’re so glad to hear that Fiona was able to assist you and resolve the shipping issue. We truly appreciate you sharing your experience.
If you ever need further help or have any more questions, don’t hesitate to reach out!
DSers Team
DSers helps out a lot regarding my products. It simplifies life by a WHOLE lot. But the real gem is their support service. I had a little problem, and in a live chat with Fiona in 5 minutes, it was sent out to be resolved by the tech team. Outstanding support and very fast and effective. Glad I installed this app. I don't care how nice an app is, if their support isn't good, then the overall rating is not going to be good in my opinion. Thanks a lot for your help Fiona throughout my little problem!
Hello,
Thank you for your wonderful feedback! We're thrilled to hear that DSers has made managing your products so much easier. It's especially great to know that Fiona's support was able to help you resolve your issue so quickly. We absolutely agree that great customer service is essential for a positive experience, and we’re so glad to know our team made a difference for you.
If you ever need further assistance or have any questions, don’t hesitate to reach out. We’re always here to help!
DSers Team
Lucy from DSers support team was FANTASTIC today!!! Was able to address all my questions, explained everything and showed me screen shots on what to do. Remapping became so much easier with Lucy's help!! Thank you DS for Lucy!!!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
This app works and helps to process orders quickly.
When I got a probrem, Gloria helped me to understand and solve my issues with the billing plan. She was reactive and helpfull.