DSers‑AliExpress Dropshipping

Wants to force you to install a chrome extension in your browser. Keeps a pestering popup open on top of everything until you install extra software directly on your browser to track you more! I WILL NOT INSTALL A FORCED TRACKER!

Alen has asked me to leave a review but it's just my first hour. Customer service is very fast and helpful so I am happy about that. So far, Oberlo was much more user friendly so I miss it already. UPDATE: After just 5 days, this app is lacking a lot from Oberlo. I just learned that the real free plan for Oberlo users allows for 3 stores, however only a total of 500 products for the combined 3 stores, not the 3k allowance they advertise. The plan for Oberlo users is called Custom Basic and that's what you get when you migrate. If you want the 3k product allowance total and 3 stores, then you can choose the Basic free plan, however, there is no automatic inventory update or automatic price updates. If you choose the Basic Free plan, you cannot go back to Custom Basic. You really are forced to upgrade to a paid plan. It's user unfriendly and it doesn't function as well as Oberlo at all. The other issues I have encountered are: 1. When there is a notification of a price change, it doesn't give the name of the product in our store until we go to another screen (found this out by accident). Then it shows the name as in our store, but then you are unable to copy and paste it. We track our items on a spreadsheet so we have to manually type it as opposed to copy and paste like we did with Oberlo. Also, it doesn't have the SKU number of the product which also makes it more difficult to find in the store.
2. The notifications for all the stores are mixed together, not separated by store. 3. I just completed a product description within DSers, and selected the images after importing it from AliExpress. I clicked import to Shopify and then it completely disappeared. Customer support was unable to help so I have to re import and redo the description all over again.
4. When items are imported to Shopify, they are automatically put live instead of draft, so you will need to rush to change the status in the store.
5. Also, you have to manually count the number of items in the store, this app doesn't do it for you.
6. When setting up DSers, you can choose what information to import from AliExpress. We chose to only import the Specifications. When we went to import the item, everything was imported, like ALL the main images from the manufacturer's details along with the product images. Customer service had to step in here. Some products it worked but with others, every single image and product detail is imported. I have 2 stores, and this is a lot to have all these issues, that I need to contact customer service everyday. Which is very frustrating, especially when I have to redo work that got deleted. Customer service are very responsive and try to help as much as possible. They are professional.

ME APARECE ESE MENSAJE Y NO PUEDO USARL
DSers-AliExpress Dropshipping no es compatible actualmente

Venant d'Oberlo je trouve cette application très compliquée et vraiment pas intuitive. Bref une vrais galère à utiliser. Le mapping avec les options est vraiment prise de tête. Et que dire des notifications ! On ne peut pas les supprimer et on ne voit pas tout de suite de quel produit il s'agit. Je met une étoile parce qu'il faut rester positif...

I am giving a second star because it's a free app. I was glad to find something with so many good reviews, but let's be honest, none of the reviewer has really use that application... its not possible.So i will try to write something accurate.
After 2 weeks using it, I have asked few things to the support, and still waiting for good and helpful answers.
Regarding the application, its not very user friendly. After importing a product, you can't:
- select image you want to delete/add
- split product
you have to do that from your Shopify store.

Then when you want to modify a product, it's the same problem, you don't have many possibilities from Dsers APP.
If you want to delete a product from Dsers, it doesn't give you the possibility to delete it from Dsers AND Shopify or just to delete from Dsers. (option available from all other app)
So when you want to use another app, and when you delete your product from Dsers, all products are removed from Shopify....
To linked a product from Dsers app, its a big mess... You have first to push it in you store, and you must activate your product in you store. You can't modify a product which is not yet shown in your store.
To link a product from you store to Aliexpress, here comes the funniest part. Its just amaizingly complicated. Specially when you have product with multiple variants.
you have to press many butons until you finally manage to do what you want. And even when it's done, you are not sure that its correctly done, because the design is not easily made.
After the variants are linked, you have option to choose what will be the shipping method for each variant, which again.. leads you somewhere you don't know exactly where to press, and if you have to do it... its very confusing. because you can also create a shipping method in your Shopify page.
I forgot to speak about the pruducts prices which leads me to remove this application.
There is no update of the price. When Aliepress changes the price, your product cost in Dsers doesn't update.. even after re-linking your product.
And the price and cost shown in Dsers app ended to be completely different when you have multiple variants.
Dsers is doing a lot of advertisement about the bulk order.
They are explaining that you can pay 100 products in less than one minute. I must admit i didn't go till this process, so i didn't have possibility to try the bulk order. i will not comment this part.
Hope my comment will help some, and hope that the dev will design and improve that app.

On the positive side DSers support if far more efficient then Shopify and DSers support team is very friendly and helpful. Honest feedback I spent way to much time editing description of products that advertised other business and lured customers from my "onlineshopau.com" and I was not happy about this at all as I spent many long nights working hard on my business and i dont think this is fair at all. Another issue is I also needed to adjust so many different settings to get a desired outcome. e.g shipping rate, product pricing - It should be very simple we all would like honest wholesale pricing so we can offer better deals to our customers when in actual fact we are being charged more the the products actually advertised for a the suppliers website. Again DSers support team is maybe one of the best I have experienced in a long time. If they sorted out all these small but major issues they would be hard to beat.

The app does not allow for fully automatic price updating, when the supplier updates the price. It also only allows you to change the pricing multipliers/rules once every 30 days, something that can be annoying when you start using the service. The customer service is extremely fast and knew most of the problems and potential solutions which is a plus; the only reason I gave 2 stars. They were extremely pushy to leave a review after my first and successive contacts for various other issues which was very annoying, so its easy to see how they have so many ratings (good strategy DSers app marketing team!) The automatic price update is an issue for stores with large catalogues and it renders the app useless to me.

Update: DSers support was somewhat of a help investigating the issue. Long story short the taxation added to products without much uniformity leaves open the possibility that someone could take advantage of it and charge "tax" and just pocket the money. It also leaves open the possibility that there could be big discrepancies even when nothing nefarious is going on. I would like to see more transparency on how items are taxed.
Original:
I don't know what is going on, but here is what they are doing to our orders:

1. An order is placed through DSers
2. One item from the order is deleted by someone
3. The purchase price of the deleted item is broken up into a bunch of smaller numbers and added as “Tax” to each of my other items I paid for on Aliexpress.
4. Collectively these taxes equal the EXACT amount for the deleted item.

supplier optimizer wich is the whole point of this app never works either its in maintenance so 5 times a day or it just send error message you can search by picture by link or directly in the app it just dont work , the product sheet is glitched as fuck if the supplier have 50 product in stock why does the app put 4800 in my store stock ????????????? pruct cost 3.90 + 2 for shipping and the app give me a price value of 1.99 ???

This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app