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This app lacks very basic features. That is the ability to (1) keep products automatically in sync (price, inventory) between Aliexpress and Shopify and also to set basic flags in shopify (taxable, not to continue selling when out of stock). Too much manual work for me to overcome these so I removed the app
Hi there! The feature you mentioned is available in Pro version. It will be rolled out to the public soon. Sorry for the inconvenience and it would be great if you are willing to try DSers Pro in the future. Have a nice day!
I face a lot of problem migrating from oberlo to dsers and honestly still prefer Oberlo! - On Dsers, 17 of my store products did not get mapped automatically during the migration and the support team could not help me recover details of the supplier for that product like Oberlo used to have a link of the ali express site from which the product was imported! Also the image and supplier optimiser has A LOT to be desired in terms of efficiency! I miss OBERLO!! I do appreciate the prompt help and support recieved to queries which is so important when running e-commerce.
Hello Patisaa,
We are thankful that you left a review and explained your issue. Every feedback is important.
We apologizies for the issue you met. After checking, it seems that the mentionned products were removed from the store or not available on AliExpress at the time of the migration, so we could not get the mapping information.
Our tech team can help you recover the information for the products now available, just contact us when you want!
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
Very bad app, urgently in need of improvement and perfection!
1. It is not possible to import all shopify products (within 1000) in one click, and import up to 10. After selecting, the confirmation button cannot be found, and it cannot be imported in small batches. 2，I,t will be imported one by one, which is very unfriendly.It does not support batch modification of tag information such as type.
3，The chome plug-in industry is very low-end. It is not possible to import products that meet the filter criteria in one-click batch on the AliExpress page like shopmaster.
2. You need to add tags manually, and you cannot automatically grab and add tags. Tags are meaningless for managing and categorizing products. You need to add or select product types or collections that have been set by shopify. You need to select product types or products when publishing after importing products collections. Now it is impossible to choose shopify’s product type or collection, which is a fatal flaw. Developers do not understand shopifyg rules, and do not know the importance and essential difference of tags, product types, and product collections? Bring great troubles.
,5， The released products cannot be deleted in batches, they need to be deleted one by one, which brings huge workload, which is very painful and the gap is too big compared with shopmaste,
Hello HappyBuy Mall.
First, let me thank you for your extensive review, we appreciate honest feedback and details like you gave us.
Let me get back to you about every point
1. We limit the number of products you can import from your store to DSers to make sure there are no information missing. In case you need to import a big amount of products from Shopify (or WooCommerce) to DSers, our tech team can help you to do it. We know that Shopmaster user tend to have a lot of product, so we are adapting.
2. I'm sorry but we do not support batch import with the Chrome extension. A majority of our user carefully select product they want to import.
3. About the tags, I am sorry but I am not sure to fully understand what you mean exactly. You can tags multiple products in the Import List to organize your products. As for the Shopify collections, you can select them when you send the product to your store, along with the product type. If you met an issue or have trouble with this, our support team will be glad to guide you.
4. About the product deletion, you can also delete multiple products together, you just need to select the products you want to delete and click on "More action".
I hope I have answered your question.
Please let me know if you need help with anything, I will be glad to assist you!
PS: We realize that DSers is different from Shopmaster and we are working hard on bringing some of the features that user need. Feel free to contact our customer service team and let them know your needs!
Have a great day!
I tried looking for certain items but could not find. I was hoping for more than what was offered for the price i paid! I also tried to source from your partner sites but was asked to pay again before i could source, customer service is terrible!
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
This app is way worse than Oberlo. They add extra steps that take up double/triple the time. Oberlo was easy to use, easy to follow. DSers is the exact opposite
Hello,
Thank you for your comment.
Could you please give us more details about the features you think we could improve?
More details about the extra steps you mentioned would be extremely helpful and we will use your suggestions to improve DSers.
Thanks in advance,
DSers Team
Although, this app is very useful I have to give it 2 stars because it is extremely slow to use. At times it is very unusable because of its speed. If I can find an alternative app I would stop using this app right away.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
They don't update your price when aliexpress store update theirs. If you're not careful, this app could bankrupt you.
Hi there ! Thank you for your review. You can set up Notification feature on your DSers-Setting-Notification page to get notified when price changed. Price updating feature is supported on DSers Pro version. We will roll it out to the public soon. Hope it's helpful to you.
well..... I keep getting an error setting up this one product? the mismatching caused the failure of SKU match? isnt the SKU not supposed to match? can someone contact plz
Hi there ! We are sorry that you are facing issues. Could you please contact : m.me/DSersOfficial on Messenger or let us know details of your issue by sending email to support@dserspro.com ? We are glad to check for you. Look forward to your reply.
This is a great app. for beginners. I tried the service and it worked great. However, I did not need them as it does not supply the service that I was looking for. This application was uninstalled from my shopify and yet, they still continued in trying to get a payment from me. This service was uninstalled long before the trial period was over. I do not find this to be a good or trustworthy company as of late.
Hello,
Thank you for your feedback, we appreciate it.
We have checked your billing history via your account information, but we didn't find any extra billing generated.
Could you please contact our customer service team and provide your Shopify subscription order number and billing order number so we can help you clear this out?
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Switched from Oberlo - and while DSer is less glitchy and has some better features, in general it is far worse and missing so many core features abs things that just make sense. If you deal with multiple Ali sellers, it is super difficult to tell as it doesn’t sort by seller each order or even let you know the seller's name without clicking through (so combining shipping is a nightmare) … doesn’t even say customers' name … the worst part is orders with multiple Ali orders as it just dumps all tracking numbers and doesn’t say which are for which item. Terrible for customers as they have no way to tell what is where or what to expect. Their support is great but just wish they would spend some time making a what could be a good product more intuitive…