DSers‑AliExpress Dropshipping , 24.784 Rezensionen

Dsers has been completely bug since the September 12, 2023 update. My orders made before the update are no longer updated, and I have to find each order on Aliexpress one by one to update them. What's more, to place a purchase order, the Dsers service doesn't work at all. I've tried to contact support, but so far there's been no response... Everything was working so well before this damn update...

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the issue on Sunday (Sept10), I waited Monday to see if there was an update, and is already Tuesday 5:31 PM and issue persist. Dsers would not refund any subscription, but wouldn't provide either an internal investigation number (that was what the customer representative told me on Sunday: "Because our technical team discovered this problem, users are facing this problem. So there is no need to create a ticket. Please wait patiently and we will solve it as soon as possible.") , I need to describe the issue every time that I interact with customer support. No ETA for the fix, not sure if this is actually a current investigation. Any thoughts on how to get DSers attention? Dsers doesn't list the products that have mapped issues, current representative is suggesting to go over all products, I guess I have 303, one by one, see what products have issues and fix them. It looks to me the problem is that the supplier from Aliexpress changes something (remove values or something) what breaks the connection in Dsers, what makes a problem to sync products, but it looks just a lot of work to fix issues that Dsers can't handle, and instead of opening an investigation the suggestion is to fix things manually and pay a subscription of an automated process with challenges that will require manual verification (perhaps a week), go over all the products, and see if this week something was broken and fix it manually, last suggestion was to find another supplier (not sure if its believed that other suppliers don't make changes that break Dsers process). I also asked if Dsers have visibility of how many products have mapping problems, The representative didn't answer my question.

NUL DEPUIS VOTRE MISE A JOUR LES COMMANDES METTENT 10minutes a passer c'est innaceptable

your app and service are the worst !!!!!!
I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!

Bastante desapontado com o Dsers. Eu utilizava Oberlo e infelizmente o Dsers foi o responsável por dar seguimento. No início apesar de alguns bugs principalmente de cookies o Dsers aos trancos e barrancos ajudava. E então no pior momento econômico do Brasil onde varias taxações precisaram ser feitas e nós do drop precisamos nos readaptar a nova realidade, o Dsers decide atualizar taxando o lojista por funções básicas, automáticas e que não exigem manutenção, por pura ganância. Como por exemplo enviar o código de rastreio pro cliente quando o vendedor despacha. De fato eu assim que lançar uma nova ferramenta pretendo me desvincular do dsers. Eu preciso de parceiros e não de sócios pro negócio que eu tenho que trabalhar sozinho.

Bastante desapontado, pois o Dsers já recebe da shopify, não precisava monopolizar o negócio e depois cobrar por isso.

Performance has been catastrophic since the update a few days ago. Impossible to map products, passing orders takes minutes per order, and every page load takes forever. I'm literally blocked with a pile of orders I can't process with Dsers.

They are having bug on their system and they don´t even have the proper Infos. why and how long it will take. WORST part is i cannot even complete the customer Order.

DSERS Customer Service Agent EMMA has response like this:

"This is the responsibility of the technical department, so I cannot provide a specific time. Sorry............".

How can they even reply like this when so many shops are integrated with them. They should atleast provide the infos of technical department or they should atleast give us approx. time frame.

WORST SERVICE EXPERIENCE this time.

After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?

Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.

Très déçu de l'application, depuis 4 jours je ne suis plus en mesure de me connecter, les commandes s'accumulent et je ne peux rien faire à part rembourser mes clients.

Dsers m'a fait perdre beaucoup d'argent

Dsers Supplier Optimizer is attempting to only show their Tmall items. These items say "Only available on Tmall" but when I do my own search on AliExpress, there are plenty of suppliers with the same item that I tried to find using Supplier Optimizer. Tmall items are more expensive and delivery times are longer. I don't want to source from Tmall and not accurately showing what's available on AliExpress feels very suspicious. I will cancel my subscription and find another way to import AliExpress items. I don't trust that Dsers is being honest about what's available on AliExpress but pushing its own brand in a deceptive way.