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The service and walk through the solution was fantastic - Friendly agent with a sense of humour! Great job.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
I had my appointment with Wendy and I just loved it! He was polite, kind, attentive and showed me everything! He answered all my questions. The best part is that it's a humanized chat. It's become my favorite Dropshipping support. I recommend Dsers, especially Wendy!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Vivian is great!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Since this was my first request for help with Dsers , Chrissy was very instant with my email enquiry and pointed me in the right direction with an instant email reply.
Chrissy was extremely helpful with my enquiry. I am very happy with Chrissy as being part of the support team.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had an excellent experience with the support team, particularly Rfimp and Sandy, who were incredibly helpful and responsive. My issues were solved within minutes. Thanks a lot!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
I had issues with certain areas of the products and the price of the products for one of my orders and Rin was amazing and managed to sort out all the issues, going out of the way as to search for alternative products with a better price. Once everything was sorted I could order the products for my customer. Great job, five stars :)
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Sherry was so helpful! I only has a short question to ask, but she provided the best results and answers I could've ever asked for. Thank you Sherry!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Spoke with Vivian on 01/21/24 for probably close to an hour and a half. I am new at DSing, but seasoned at selling. So that left me in a position with an unexpectedly large volume of orders to process and no idea at all what I was doing. It wasn't pretty. We had duplicate orders imported from eBay, no idea how to map everything...I can't begin to list everything, to be honest. Vivian assisted me with not only mapping everything but also taking screenshots to make sure she was providing me with the products I wanted. In addition, I was also asking another zillion questions. After this long interaction, I am certain I am not even entertaining any apps other than DS, and seriously, please, give VIVIAN a raise! She saved my business and helped me feel confident.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Merci beaucoup, tellement efficace et rapide, en plus de bien comprendre la problématique! Merci infiniment :)
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
I received some wonderful customer support today from Adele. I was attempting to delete my account after mapping my stores, and she offered to do it herself, which was extremely helpful.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team