DSers‑AliExpress Dropshipping , 24.717 Rezensionen

app not working properly totally waste of time. Improve your application design and and review your app functionality . Its not oberlo alternative

I was approached by their "DSERS PRO" service.

They said they would fulfill my product for a cheaper price, I sent them over 90 orders. All of those orders were late, broken, cheap quality.

They damaged my brand's reputation; my customers were calling my business a scam.

I am at risk of getting my accounts banned.

They keep rotating me between different "agents" they all say the tracking info would update in 24hrs. They have been saying that for the past month.

They manually update the tracking info so I can't claim a refund for the orders I already have refunded to my customers.

I lost a LOT OF MONEY, and they don't really care.

No one is going to pay me the money I lost because of them.

Don't use their "dsers pro service" they are incompetent and will give you excuses and not fulfill your orders.

Hire an independent agent instead.

I was willing to send all my orders and bulk orders with this service but they are simply incompetent. They missed out on thousands of dollars just to save a few hundred for their mistake.

I asked them to simply give me an honest answer on the status of the orders so I could cut my losses and send my customers a refund.

They were not honest, they kept telling me that everything was under control and that everything would update soon.

It never did. So, the losses kept getting larger and larger.

They could of simply told me the truth and we would have been fine, I am flexible, and I know mistakes happen, but they didn't, they could have accepted their loss and fulfilled the orders at the incorrect price they gave me, but instead they decided to f*ck me over and let my business bleed money.

Up to this day there are still orders that have not been delivered and that I cannot ask for a refund because they keep manually updating the tracking information.

I lost my advertising money PLUS product costs.

Don't forget about my brand's reputation.

Are they going to pay for my losses because of their mistakes? Of course not.

UPDATE:

They were ignoring me for almost a month until I submitted this review. Now they are "concerned", yeah now that I lost thousands of dollars because of them. If they were really concerned, they would pay the amount of money I lost advertising the bad quality products they sourced for me and for the brand reputation hit, but they keep trying to offer me a "solution"... yeah, the solution is to pay the amount of money I lost because of you. it's not even that much, but they keep trying to find a loophole.

Now I'm finding out they updated incorrect tracking numbers manually so I couldn't apply for a refund in a timely manner.

Now the orders are automatically being cancelled by the system, so I don't know which orders actually shipped.

The only way I can tell which orders shipped is because customers send me pictures of the broken product in bad packaging. Or they leave negative reviews or negative comments on social media.

SOMEONE COULD HAVE BEEN HURT.

I don't think they understand the seriousness of this.

They think they are going to get rid of me. THEY WON'T.
They think they can silence me. THEY CAN'T.
They almost killed my business. And they might.

I gave them multiple opportunities to fix this, and I am still giving them a chance to fix this. AND THEY KEEP TRYING TO OFFER A SOLUTION THAT IS CONVENIENT FOR THEM NOT ME, THE AFFECTED PARTY.

You haven't fixed this because you don't want to, let's be honest here.

Meanwhile I have to take care of the mess they created.

Meanwhile I have to take even MORE losses for their mistake.

Every day I have to refund the orders they sent out.

While I'm fixing their mistakes, maybe they'll learn something from me.

First lesson: If you mess up in business, you take the loss and shut the f*ck up.

You guys are simply in the wrong here, I don't think you have any right to "negotiate" anything.

DSERS PRO SERVICE IS A SCAM.

DROPSIPPER BEWARE.

HIRE AN INDEPENDENT SOURCING AGENT INSTEAD.

Ruined my whole store. why does all my products go straight to active??? Now i have to go through my whole entire store and try filter out those products to edit them properly. Also only aloud to ship to 1 country? this doesn't make sense at all, i want oberlo back. I spent hours editing my products for no reason. Its like turned so complicated just to edit my products. Even when doing my varients i have to re click the action button multiple times. Also doesnt give your the right price range at all. This whole app is a mess the only thing good is fast customer service.

At the beginning was working fine, but now I can't open the App at all from my shopify's store. A yellow circle of dots is coming doing circles on the screen.

Refuses to fulfill orders on Shopify for days now ... I contacted support and I'm on the wait list for fix (5 days already)
Good when it works but at this point too much those small bugs which ruin your day

I would not recommend using this app. the customer service is poor when there is problem. the customer never get the products that order. its just a waste of time, money & contacting them about the products that never gets to the customer.

Very poorly trained customer service. I wasted so much time and they were not able to fix the pricing error I was facing. So I tried to figure it out myself and changed the setting and found improvements, meanwhile, I used my limit to manually sync the pricing. I contacted the support and told them about the issue and mentioned that it is my first month with them. They did not update the price based on the new rule I set, neither they gave me more credit so I can do it on my own. I wanted to upgrade to the next subscription. I wont mind upgrading to next if I know that I will be using this feature more than the limit in future.

Terrible costumer service. The hole app is still in beta. Eventhough the app is helpful, whenever you need something from support it will be painfull

When I started my store I was impressed by the help from Dsers. However, as time went by I often wondered what they actually do with each order and wheteher ot not it is worth using their service. Basically they only allow you to import products from Aliexpress and match them to your orders. As far as after sales support, it is non-existent. I had an issue with a supplier who did not ship the item but marked it as shipped with Aliexpress. Dsers wre not interested at all and actually gave me incorrect information. Aliexpress would not accept a cancellation because the seller had marked it as shipped. So I would strongly advise against using Aliexpress and Dsers -when things go wrong they both wash their hands of all responsibility. I had to purchase the item again in a different name to fulfill my customers order and write off the amount paid to the seller who lied. Choose a genuine fulfilment service who will manage your orders and tact responsibly when things go wrong.

Business owners beware. Sellers from china will purchase from your store under an American name and afterwards will harass you that the item was not delivered. They demand you for a refund and will not stop calling and leaving you messages that they want the refund. I caught on to this after the seller used the same American name for two separate orders but the billing name def Chinese name. I do not recommend any Drop shipping app unless its within the USA because you are nothing but their competitors.