DSers: Dropship+AliExpress+AI

We've been using Dsers for years, and today's update is the worst I've experienced.

From our perspective, the UX team has completely missed the mark with these changes. The update feels like it adds more clicks, more clutter, and more friction to a process that previously worked.

For businesses handling a high volume of orders per month, speed and clarity are critical, and the previous layout felt much more streamlined and practical for day-to-day operations.

supplier from dsers sourcing - exactly samtrinity scammed me for 12k usd, beaware, it was deposit but the product is deffective and i cant sell it

I installed DSers because I was told there was a free plan available. However, immediately after installation, they asked me to add payment details and pay for a subscription.

This is completely misleading and a waste of time. If there is no free plan, this should be clearly stated BEFORE merchants install the app, not after.

I feel deceived by the false advertising about a "free plan." This is not transparent business practice and wastes merchants' time.

Very disappointed with DSers. I expected honesty about pricing upfront. I cannot recommend this app to other merchants.

Store: nextoraonline.com

Best option and specifications have been removed from DSers. After three months of using DSers, they decided to remove Temu from the app — which my entire business depends on. This decision is seriously damaging my business.

WTF, Now, product importing is limited to only two of the worst suppliers, Alibaba and AliExpress. This is extremely frustrating and disappointing. i cant find another app like it to import my product from this app

I am very disappointed.

DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.

Why is it so hard to cancel a subscription from DSers?
I have uninstalled DSers from my Shopify store. Please cancel my subscription immediately and confirm that no further charges will occur.

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund).
Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time.
Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​
Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

jai annule mon abonnenmt et malger ca ils ont pris un prelevemnt ouuuf

Disappointing Support and Lack of Real Help

I'm writing this review because I'm extremely frustrated with the customer support for DSers. When I ran into a critical issue with my TikTok Shop orders not syncing correctly, I reached out for help, hoping to get a solution tailored to my problem.

Unfortunately, the support was a major letdown. I only received generic, copy-pasted answers that didn't address the specific error message I was getting: "TikTok must place orders for items shipped from locations outside of China." The agent just kept repeating standard troubleshooting steps that I had already tried, without any real attempt to understand the complexity of my issue with the Shopify and TikTok integration.

It's clear that their support team is not equipped to handle anything beyond the most basic problems. If you run into any unique technical issues, don't expect any real assistance. The app might work for simple dropshipping, but the support is useless when you need it most.

I've been using Dsers for many years, but recently I've been having problems every day when placing orders... Now I literally can't process ANY order, with the following error message: "AliExpress found a CPF issue. Contact your buyer to check CPF accuracy "

All orders with the same message, all of them! There's nothing wrong with the customers' CPF, it's a bug in the platform that no one solves... If anyone can help me I'd be grateful, as I have hundreds of orders to send!