DSers‑AliExpress Dropshipping , 24.704 reseñas
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La verdad que muy mal porque nunca sabes si le llego la mercancía al cliente o no, si quieres saberlo tienes que pagar, debería ser esto gratuito porque es algo fundamental como vendedor.
The truth is that it is very bad because you never know if the merchandise has arrived to the customer or not, if you want to know you have to pay, this should be free because it is something fundamental as a seller.
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I am having trouble importing the products into the store ..........................................................................................................................................
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Most features in this app work however it is not very intuitive. Also some features are completely BROKEN. Sometimes you have a giant order that fails and the errors give you a list of 3 reasons it MIGHT have failed...which one could it be? It gets worse. Most the time NONE of the listed reasons are why it failed. It gets even worse. The feature that allows you to find items that ship to specific countries? It doesn't work at all. But even worse, it pretends to work so you think you are doing all this work picking out items for these countries only to find out that the items will not ship to those countries at all...now you go back to the failed order and have to figure it out all over again. If they fix these things then its a 4 or 5 star app. But these are game breaking issues that have been this way for MONTHS. FIX YOUR APP
Hello;
Thank you for your comment. We have checked the issue you faced. Your order failed due to one of your supplier, and we helped you to fix it. I apologize for the trouble, and we'll work on improving the reasons listed in case of order failure to simplify our user's way of solving potential issues.
As for the feature to find products that ship to specific countries, it appears that the AliExpress supplier changed his destination regions, and we'll work hard to improve the feature so that it updates more often and you won't face this issue again.
Thank you for taking the time!
DSers Team
Horrible horrible app not able to ship any products, every time I try to purchase it says we're not able to ship in united states but, my rates are set up. They have been no help and don't reply in a timely matter I'm never truly receiving assistance.
Hi there Karma team ! Thank you for your review and I am sorry that you are facing issues. AliExpress is updating service and it will cause some instability. We are working with team to modify as quick as possible. And thank you for your understanding there is time difference. Please feel free to leave us a message or send an email to us. Our support team will reply as quick as possible. Thank you again for your understanding and patience. Have a nice day!
This app has issues. One of my orders was fulfilled on aliexpress but the app failed to capture the payment on Shopify. By the time I noticed this the payment Authorization had already expired. Watch out for freebies with this one.
Hi dear NeckFab team!
We are sorry to hear that you failed to capture your payment. Please note that capture payment is NOT a DSers feature. Please set up Auto capture payment on your Shopify setting panel to receive money from your buyers. Please feel free to let us know when you need any other help. Have a great day.
DSers team
i cant understand if my order completed, it says me in fullifement the order but i cant sellect shipping, i cant understand the app.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us about the situation? It seems that your product's supplier doesnt support shipping to the selected destination.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
Our team will help you fix this.
DSers team
Problemas constantes em realizar a conexão com a shopify.
Realizei a tentativa de conexão, por pelo menos 08 vezes e todas sem sucesso.
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Not being available is understandable but seeing the messages and not replying is another, i was communicating through messenger and my messages were SEEN. im not interested in leaving a bad review for no reason
Their support is litterally NEVER available. Always replying too late and today they saw my messages showing an urgent problem and they IGNORED! If you're gonna ignore your customers atleast dont use platforms that show if youve read the message or not.
terrible
Hi there !
We are sorry that you are having some urgent issue.
Team will help to check as soon as they start working today.
We never ignore any contact from our users.
And please kindly understand that we may not reply in time due to time difference.And we provide free customer service during 10:00 am to 9:00 pm UTC+8.
Thank you so much for your understanding.
Please keep in touch with team on Messenger.
Have a nice day.
não conecta com o aliexpress, da um erro que a página não foi encontradaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hi there
Thank you so much for taking time to write this feedabck to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Don't apply tag!!!sssssssssssssssssasdasdasdaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
Hello,
Thank you for your comment.
It seems that you are facing issues with Tags.
Please note that the tag feature in DSers and Shopify are different.
Our customer service team has contacted you to figure everything out and we hope we'll be able to help you.
Happy Dropshipping,
DSers Team