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some small hiccups with the first order but Lucas from their support team helped me through them! excited to continue testing this service. All signs looking good so far!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Will give another review upon my issue being completely cleared up, but as far as service, Jessica were very helpful...Had another issue on 9/21 and my good friend TANG helped me the whole way through!!
Dear team !
We are sorry to know that the limitation of API usage affected your experience of using DSers. Meanwhile, please note that, to make a better experience to all users, our service has a limitation to the usage of API to avoid over-load that might cause issues to other users. Please recheck in 24 hours and I think everything will be OK by then. Please feel free to contact us if you still need help. We will be there 24*7 whenever you need.
Have a great day
DSers team
a good application and the support team are helpful especially "Jessica", I hope to add more supportive videos
Hi,
We will let our customer team know that you had a great experience with them. Thank you so much for your review. We will maintain our dedication and continue to provide a great dropshipping experience. Please feel free to contact us again if you have further questions. Happy dropshipping with DSers!
DSers Team
very helpful, very good customer service
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Customer support is decent although in my opinion calling someone your friend could seem a little bit unprofessional but I don't mind it. Problem was fixed decently fast even though at the start it seemed that there was a little bit of miscommunication. Over all a decent experience.
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed.
Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Un pò complicato per chi non è abbastanza pratico. Ottimo il servizio messanger. Basta chiedere e ti risponderanno in poco tempo.
Hi dear team! Thank you so much for your review.Please feel free to ask for help when you need. And we are also very open to your advice to make DSers better and better. We are still young, but we believe that we will grow better and better with your help. Have a nice day. DSers team
App is good and does what it promises 10/10. Customer service is good 8/10, however having such an wonderful app, expect the service to be excellent 15/10 so that it can give tough competition to other competitors
Hi CoS-eMart,
Thank you for choosing DSers. We are happy to have you with us! We really appreciate your comment on our app and customer service. We also sincerely apologize for the delay that our customer service team wasn't able to solve your problem immediately! DSers will continue trying the best to provide an excellent dropshipping experience. Happy dropshipping with DSers!
DSers Team
I contacted the support team on a weekend and promptly and professionally, Bit answered answered in lightening speed he had to understand my problem and suggest solutions. I hope he will look for the problem which i told him.
Hi Otawo,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I've contacted DSers for help and Jessica was quite efficient with finding my account and assisted promptly with sourcing what I needed to do to get going with my setup work. Thanks Jessica!
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
I really like how this app made importing products easier. It would be nice if it would also import the videos from the product pages. I really like how I can make ordering the products easier.