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I have got the best help here. you cannot go wrong with this company or their people. thank you for everthing
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Chloe helped me out today with sourcing - it was a quick and easy process which helped resolve some issues. Very appreciative of the DSers team and their ongoing support!
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Love the DSers App and the Support Team are great.
Just had a support conversation over Meta Chat with Sandy who was awesome. 5 Star Response. Don't hesitate to reach out to this amazing support team.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Ralla did great with my request. I needed help in regards to mapping for one of my products and within 10-15 minutes they were able to resolve the issue as well as additional information to help me with future orders.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
The attendant was very attentive and helpful. However, she was unable to resolve the problem.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I loved the help they gave me to upload the products to TikTok, they were very patient with me, I am new to this and I feel very good about using this service because they give you the help you need.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Sherry from Dsers gave me a really good customer service. I did not expect the quick turnaround time from Ders, but Sherry text me back under 2 minutes as soon as I messaged Dsers for my query. Sherry gave me to the point answer and drive me through the process of Dsers and solved my issue straight away. Sherry send me screenshots for better visual explanations. Really appreciated your work and dedication. Thank You very much.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had a great experience with Sandy. She was of great help.
I hope we have more people like her.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I recently had the pleasure of interacting with Holly from the DSers support team regarding a customer return due to sizing issues. The entire experience was smooth and highly satisfactory.
**Prompt Response:**
Holly responded to my initial query within minutes, which was incredibly reassuring. The quick reply showed a high level of attentiveness and commitment to customer service.
**Clear and Helpful Communication:**
Holly’s messages were clear, concise, and polite. She provided direct answers and useful links to resources such as the DSers Help Center and YouTube channel, which I found very helpful for additional support.
**Guidance and Assistance:**
When I explained my situation, Holly confirmed my understanding that I need to initiate the return directly with the AliExpress supplier. Her confirmation helped clarify my next steps and made the process less daunting.
**Professional and Friendly:**
Throughout our interaction, Holly maintained a friendly and professional tone. It felt like she genuinely cared about resolving my issue and ensuring I had all the information I needed.
Overall, Holly exemplified excellent customer service. Her quick and effective assistance made my experience with DSers a positive one. I highly recommend the DSers support team, and especially Holly, for anyone needing help with their dropshipping needs.
Thank you, Holly, for your outstanding support!
Rating: ⭐⭐⭐⭐⭐ (5/5)
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Tive problemas com as variantes da minha loja. Entrei em contato com o suporte do Dsers e a Holly foi extremamente atenciosa e precisa na solução do meu problema!!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team