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Via has been very helpful and effective with my issue and straight to the point which is super important for this type of work
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Ralla was patient, kind, and a lifesaver! I signed up for Shopify/ DSers only a week ago, and had a lot of questions. I used the FB Messenger Chat option and had a quick reply in under a minute. I even left her hanging for 30 minutes while I was at work and she stayed with me the whole time until every question was thoroughly answered. She offered to log into my account to try and figure out the problems herself and sent detailed screenshots with bright red arrows and boxes to clearly show how to fix the issues. Thank you for your help Ralla :)
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Vivian was extremely knowledgeable, patient and helping with my concern! I thought I was going to have to go a long route to resolve it but she was more than helpful at assisting me! I really appreciate it! Thank you Vivian <3
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Customer Service is the best specially Lydia!! Been trying to resolve my problem for hours and only Lydia helped me to resolve it. Communication skills are excellent!!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Wendy from the Dsers support team has been absolutely amazing! She was incredibly competent, polite, and patient throughout our interaction. Wendy took the time to thoroughly understand my issue and provided clear, step-by-step solutions that resolved everything completely. Her helpful and friendly demeanor made the experience even better. I highly recommend Dsers support because of dedicated professionals like Wendy. Thank you for all your help!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
The customer service is fast and efficient. Sans was very helpful and resolved my issue. Look forward to doing more business with/through DSers-AliExpress Dropshipping.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Bianca is amazing from DSers, very kind, patient, and knowledgeable. I feel more confident fulfilling orders using dropshipping thanks to her patience and awesome customer service.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
We highly recommend DSers customer service, in couple minutes I was able to fix the problem and able to submit our order.
Thank you Wendy for your patient and knowledge
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I had issues processing my orders from shopify to DSER, Contacted the support team was easy once set up, once i joined the chat room my message was answered in less than 1 minute. I had 5 mins with Myra and what i had just spent 6 hrs on this morning and 2 hrs last night watching videos, Myra sorted the problem. Thank you so much Myra.
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I wanted to express my gratitude for the exceptional support I received from Aurora at DSers. She was incredibly helpful, knowledgeable, and patient while addressing my concerns. Aurora went above and beyond to ensure I had a positive experience and resolved my issues promptly and effectively. Her outstanding customer service truly made a difference, and I deeply appreciate her assistance.
Thank you, Aurora, for your dedication and excellent support!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team